---
title: "Historic Royal Palaces Ticketing System Tender"
ocid: "ocds-b5fd17-7a883aa3-56ca-4257-86e7-af3074a8eaf9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a883aa3-56ca-4257-86e7-af3074a8eaf9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7a883aa3-56ca-4257-86e7-af3074a8eaf9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7a883aa3-56ca-4257-86e7-af3074a8eaf9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HISTORIC ROYAL PALACES"
published: "2023-09-21"
---

# Historic Royal Palaces Ticketing System Tender

Buyer: HISTORIC ROYAL PALACES  
Current stage: Award  
OCID: ocds-b5fd17-7a883aa3-56ca-4257-86e7-af3074a8eaf9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a883aa3-56ca-4257-86e7-af3074a8eaf9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7a883aa3-56ca-4257-86e7-af3074a8eaf9.json)

## Summary

The buying organisation, Historic Royal Palaces, has awarded a contract for the Historic Royal Palaces Ticketing System Tender, valued at £2,500,000. The procurement method used was a selective process with a restricted procedure. The contract period is set to start on October 2, 2023, and end on July 2, 2028. The tender period ended on September 20, 2023. The industry category for this contract is industry-specific software packages.

This tender for the Ticketing System Platform by Historic Royal Palaces presents opportunities for businesses to provide state-of-the-art ticketing solutions with in-house development expertise. Businesses well-suited for this opportunity are those with experience in providing stable and fully scalable platforms, integration with Customer Relationship Management systems, and managed services for hardware and support. The procurement stage is now at the award phase, indicating that Expian Ltd has been chosen as the supplier for this contract.

## Notice

Historic Royal Palaces (HRP) is seeking to undertake a tender exercise to identify a Ticketing System Platform to serve them for at least the next 3-5 years. This is intended to enable HRP to select a visionary ticketing platform solution partner with a state-of-the-art but cost-effective ticketing solution, as well as in-house project, development, integration, and design expertise. Key aspects of the selection will be identifying a partner who can provide a smooth transition from the current platform; maintain all current ticketing, membership and donation functionality online and onsite; allow for the provision of a stable and fully scalable platform; provide full integration into HRP's Customer Relationship Management system; continue to provide services for B2B clients; and provide HRP with a fully managed service for the delivery and support of all associated hardware and services as required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/afae1ae3-5c0c-4896-b3f3-835307525b06 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Sep 2023 |
| Submission deadline | 19 Sep 2023 |
| Future notice date | Not specified |
| Award date | 19 Sep 2023 |
| Contract period | 1 Oct 2023 - 2 Jul 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,500,000 |
| Lots value | Not specified |
| Awards value | £2,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HISTORIC ROYAL PALACES |
| Locality | EAST MOLESEY |
| Post town | Kingston upon Thames |
| Postcode | KT8 9AU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Hampton |
| Westminster constituency | Twickenham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EXPIAN |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 21 Sep 2023 at 10:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/afae1ae3-5c0c-4896-b3f3-835307525b06

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/afae1ae3-5c0c-4896-b3f3-835307525b06
  21st September 2023 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=810275618
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a883aa3-56ca-4257-86e7-af3074a8eaf9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7a883aa3-56ca-4257-86e7-af3074a8eaf9.json.