---
title: "Lived Experience Services across the South East Health and Justice Secure Estate"
ocid: "ocds-b5fd17-7a906f87-fca6-4fe5-932b-bdbbc8e11108"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a906f87-fca6-4fe5-932b-bdbbc8e11108"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7a906f87-fca6-4fe5-932b-bdbbc8e11108.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7a906f87-fca6-4fe5-932b-bdbbc8e11108.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2025-05-23"
---

# Lived Experience Services across the South East Health and Justice Secure Estate

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-7a906f87-fca6-4fe5-932b-bdbbc8e11108

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## Summary

The NHS South, Central and West Commissioning Support Unit has concluded the procurement process for "Lived Experience Services across the South East Health and Justice Secure Estate," focusing on enhancing healthcare services in secure settings. The procurement, which adhered to the Public Contracts Regulations 2015 using an open procedure, concluded on 2nd June 2025, with contracts commencing on 1st July 2025. The process was divided into six lots across various South East locations, including Kent, Surrey, and Sussex, and the aim is to leverage insights from service users to improve healthcare outcomes. With a contract period extending until 2031, the procurement has a total value of £1,350,000, and involves multiple suppliers, creating significant opportunities for both SMEs and VCSEs in the administrative healthcare services category.

This tender presents considerable business growth opportunities, particularly for small and medium enterprises and voluntary, community, and social enterprises that can offer independent and specialist services within the healthcare sector. Businesses experienced in engaging with service users for feedback and in maintaining autonomy as independent entities are well-suited to compete. The division into lots allows bidders the flexibility to focus on key areas and target regional expertise, enabling them to build a strong presence within the healthcare framework of secure environments. With an emphasis on continuous improvement of service provisions, successful bidders can not only secure a stable, long-term contractual agreement but also contribute significantly to shaping healthcare outcomes in the secure estate.

## Notice

NHS England Health & Justice South East (the Commissioner) seeks to re-commission Lived Experience Services within the South East Secure Adult estate and Secure Children's and Young People's (CYP) estate. The procurement is split into 6 lots: Lot 1: Kent & Medway prisons - HMP Swaleside, HMP Elmley, HMP Standford Hill, HMP Maidstone, HMP/YOI Rochester, HMP/YOI East Sutton Park and HMP Cookham Wood Lot 2: Surrey prisons - HMP Send, HMP/YOI Downview, HMP Coldingley, HMP/YOI High Down and HMP/YOI Bronzefield Lot 3: Thames Valley prisons - HMP Grendon, HMP Springhill, HMP Huntercombe, HMP Bullingdon and HMP Aylesbury Lot 4: Sussex, Hampshire & Isle of Wight (IOW) prisons - HMP Ford, HMP Lewes, HMP/YOI Winchester and HMP IOW Lot 5: South East Immigration Removal Centres (IRCs) - Gatwick IRC (Brook House & Tinsley House) and Campsfield House IRC Lot 6: South East CYP establishments - Lansdowne Secure Children's Home (SCH), Swanwick Lodge SCH, Oasis Restore Secure School and the South East Framework for Integrated Care Community Services. The contribution of service users who have first-hand experience of using the health and wellbeing services within the secure settings is essential to the delivery of effective services and informing the commissioning process. The Commissioner is committed to listening and acting upon the voice of the service user in the design, delivery and ongoing performance of health and wellbeing services. The key aims of the Service are: * To ensure all service users are able to effectively contribute to the continuous improvement of health and wellbeing services, as well as being supported to have an independent voice, through various forms of engagement and regular feedback to secure setting management, the healthcare providers and commissioners * To enable Commissioners to receive clearly the voice of their service users to inform decision-making in relation to healthcare provision in South East secure settings * To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the South East secure settings are equivalent to those in the wider community. * To hold commissioners and healthcare providers to account around their delivery against statutory duties. The service will be expected to consult / engage with service users on the full range of health and wellbeing services delivered within the establishments via delivery of both on-site and remote service user engagement / participation activities. The service must hold independence from other (e.g. healthcare) service provision in the specified secure settings in order to have the ability to act as an independent and critical friend. Additional information: The Lived Experience Services will be expected to support Commissioners and facilitate service user involvement in procurement processes for the provision of healthcare services within the establishments (as required over the life of the contract). Currently, there are no planned procurement processes scheduled within the South East Detained Estates. Should this position change, the Commissioners will engage in dialogue with the successful provider to understand the financial implications (if any) of the required procurement support and the relevant contract/s may be varied to include additional funding, if required. It is anticipated that the contracts will commence on 1st July 2025. The Contracts will be for an initial term of 3 years (36 months), with an option to extend for a further 3 years, at the sole discretion of the Commissioner. TUPE may apply. The maximum annual contract value for each lot is: * Lot 1 = PS119,000 * Lot 2 = PS85,000 * Lot 3 = PS85,000 * Lot 4 = PS68,000 * Lot 5 = PS34,000 * Lot 6 = PS59,000 Bidders may only submit bids for a maximum of 3 lots. Interested providers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis. Click on 'View our Live Opportunities' from the home page, available on the following link: https://health-family.force.com/s/Welcome. Once you have found the opportunity (via the search function, using the title or reference number), to gain full access to the bid documentation (including questionnaires), you will need to click on 'Register interest' - this will take you to the log-in page. If you are not already registered on the system, you will need to do so before gaining full access to the documentation and be able to submit a bid. This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner. The services are deemed to be subject to the full regime of current procurement legislation and as such this tender will be conducted in accordance with, and governed by, the Public Contracts Regulations 2015. This contract will therefore be awarded in accordance with the provisions applicable in Section 5 (sub-section 7) of the Public Contracts Regulations 2015. The contracting authority intends to observe the award decision notices provisions and 10 day standstill period described in the Public Contracts Regulations 2015.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1c38cc2f-ac61-44f7-8ac9-31838e6f292c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Planning, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 May 2025 |
| Submission deadline | 7 Feb 2025 |
| Future notice date | 29 Oct 2024 |
| Award date | 23 May 2025 |
| Contract period | 30 Jun 2025 - 30 Jun 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,350,000 |
| Lots value | Not specified |
| Awards value | £1,325,328 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | ABL HEALTH; EPIC CONSULTANTS; PEER POWER YOUTH |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75122000 - Administrative healthcare services

## Release History

- 23 May 2025 at 14:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1c38cc2f-ac61-44f7-8ac9-31838e6f292c
- 22 Oct 2024 at 12:11 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/950cd7d0-cb1e-4688-94e2-0f5ed0cbcb41

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1c38cc2f-ac61-44f7-8ac9-31838e6f292c
  23rd May 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/950cd7d0-cb1e-4688-94e2-0f5ed0cbcb41
  22nd October 2024 - Early engagement notice on Contracts Finder

## Notice URLs

- https://health-family.force.com/s/Welcome

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a906f87-fca6-4fe5-932b-bdbbc8e11108. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7a906f87-fca6-4fe5-932b-bdbbc8e11108.json.