---
title: "Pension Wise Contact Centre"
ocid: "ocds-b5fd17-7aa7722a-6b64-465f-b62f-606abe1db289"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7aa7722a-6b64-465f-b62f-606abe1db289"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7aa7722a-6b64-465f-b62f-606abe1db289.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7aa7722a-6b64-465f-b62f-606abe1db289.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2018-02-13"
---

# Pension Wise Contact Centre

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-7aa7722a-6b64-465f-b62f-606abe1db289

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7aa7722a-6b64-465f-b62f-606abe1db289)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7aa7722a-6b64-465f-b62f-606abe1db289.json)

## Summary

The procurement process for the "Pension Wise Contact Centre" contract was conducted by the Department for Work and Pensions, focusing on call centre services for Pension Wise customers. The award was made to Teleperformance UK Limited, with the total contract value set at £1,000,000. The contract period commenced on 31st March 2017 and is scheduled to conclude on 31st March 2020. Key dates include the tender period which ended on 31st December 2016. This contract falls under the services category within the procurement method of selective, using a call-off from a framework agreement.

This tender presents significant growth opportunities for businesses specialising in call centre operations and customer service management. Companies that can provide robust contact centre solutions are well-suited to engage in similar contracts, potentially expanding their portfolio with government clients. As the successful supplier, Teleperformance UK Limited exemplifies the capabilities businesses need to demonstrate in order to compete effectively for public procurement contracts within this sector.

## Notice

Contact centre services for Pension Wise customers

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/79b2ee6c-3b3f-40c9-9762-ba75c6b48a61 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Feb 2018 |
| Submission deadline | 31 Dec 2016 |
| Future notice date | Not specified |
| Award date | 14 Feb 2017 |
| Contract period | 30 Mar 2017 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | £1,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 13 Feb 2018 at 16:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/79b2ee6c-3b3f-40c9-9762-ba75c6b48a61

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/79b2ee6c-3b3f-40c9-9762-ba75c6b48a61
  13th February 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7aa7722a-6b64-465f-b62f-606abe1db289. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7aa7722a-6b64-465f-b62f-606abe1db289.json.