---
title: "Customer Experience Platform Technologies"
ocid: "ocds-b5fd17-7aa7a078-8d6a-4327-8314-0566dd6ec493"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7aa7a078-8d6a-4327-8314-0566dd6ec493"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7aa7a078-8d6a-4327-8314-0566dd6ec493.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7aa7a078-8d6a-4327-8314-0566dd6ec493.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "GEDLING BOROUGH COUNCIL"
published: "2024-11-05"
---

# Customer Experience Platform Technologies

Buyer: GEDLING BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-7aa7a078-8d6a-4327-8314-0566dd6ec493

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## Summary

Gedling Borough Council has initiated a tender process titled "Customer Experience Platform Technologies," aimed at procuring components to develop a comprehensive Customer Experience Platform for enhancing its service delivery. This procurement, categorised under the industry of Customer Relation Management software development services, marks an active tender stage with key deadlines: the tender submission period ends on 10th December 2024 at 12:00 PM. The contract period is set to commence on 27th January 2025 and run through to 19th January 2030. Gedling Borough Council, located in Nottingham, United Kingdom, is conducting this open procedure which seeks to replace existing solutions, including the current website and in-house forms solution, across all council services.

This tender presents significant business growth opportunities, particularly for small and medium enterprises (SMEs) specialising in CRM software development and customer experience technologies. Businesses proficient in developing and integrating robust CRM platforms stand to benefit from a long-term engagement that spans five years. The open procedure allows fair competition, ensuring multiple suppliers can bid, which could enhance innovation and service quality. This opportunity is ideal for companies looking to expand their portfolio and engage with public sector projects that have substantial scope and strategic impact.

## Notice

Gedling Borough Council is looking for a supplier, or suppliers to provide them with components that will make up a Customer Experience Platform for use across all Council services. There is no CRM in place currently and while the Council does have a website and in house forms solution, both of these existing solutions will be replaced as a result of this work. Additional information: The Authority is using the In-tend e-tendering portal to conduct the procurement process ('the e-Tendering Portal'). The e-Tendering Portal can be accessed. https://in-tendhost.co.uk/gedling/aspx/Home all communications (including submission of Tenders) should be carried out via the e-Tendering Portal. Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a7fefb3b-5d40-4ce8-94cf-53bd6a457f95 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Nov 2024 |
| Submission deadline | 10 Dec 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 27 Jan 2025 - 19 Jan 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GEDLING BOROUGH COUNCIL |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG5 6LU |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF16 South Nottinghamshire |
| Local authority | Gedling |
| Electoral ward | Ernehale |
| Westminster constituency | Gedling |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 5 Nov 2024 at 13:18 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a7fefb3b-5d40-4ce8-94cf-53bd6a457f95

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a7fefb3b-5d40-4ce8-94cf-53bd6a457f95
  5th November 2024 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/gedling/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- https://in-tendhost.co.uk/gedling/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7aa7a078-8d6a-4327-8314-0566dd6ec493. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7aa7a078-8d6a-4327-8314-0566dd6ec493.json.