---
title: "Quality Analysis- Identifying bus service quality improvements, to grow patronage and improve the passenger experience"
ocid: "ocds-b5fd17-7ab5f394-5ee2-450e-b881-a7eaf421096e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ab5f394-5ee2-450e-b881-a7eaf421096e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7ab5f394-5ee2-450e-b881-a7eaf421096e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7ab5f394-5ee2-450e-b881-a7eaf421096e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SHEFFIELD CITY REGION MAYORAL COMBINED AUTHORITY GROUP"
published: "2021-06-24"
---

# Quality Analysis- Identifying bus service quality improvements, to grow patronage and improve the passenger experience

Buyer: SHEFFIELD CITY REGION MAYORAL COMBINED AUTHORITY GROUP  
Current stage: Award  
OCID: ocds-b5fd17-7ab5f394-5ee2-450e-b881-a7eaf421096e

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## Summary

The Sheffield City Region Mayoral Combined Authority Group is conducting a procurement process titled "Quality Analysis- Identifying bus service quality improvements, to grow patronage and improve the passenger experience." This initiative, classified under business and management consultancy services, aims to enhance the quality standards expected from the region's bus service. The procurement method is an open procedure, with the tender period concluding on 5th March 2021. The contract period for this project will start on 22nd March 2021 and is set to end on 30th November 2021. The delivery address for this service is located in Yorkshire and the Humber, United Kingdom, with a total project value of £100,000. The minimum value set for the contract is £90,000.

This tender provides an excellent opportunity for businesses specialising in consultancy services related to public transport and customer experience enhancement. Firms that can leverage customer insights and employ market segmentation techniques will be particularly well-suited to compete for this contract. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the Sheffield City Region Mayoral Combined Authority Group has indicated a preference for inclusivity in their procurement practices.

## Notice

This commission forms part of a trio of workstreams that comprise workpackage 1, of the Mayoral Combined Authority (MCA) response to the bus review. In July 2020, the MCA adopted a set of principles distilled from the findings of the Bus Review to identify at a high level, the types of measures that need to be considered if we are to deliver meaningful improvement to our bus system. This commission is the Quality Analysis workstream, which will set out 'what better looks like' in terms of the quality and standards our customers should expect, from the region's bus service. The Quality Analysis will utilise customer insights, market segmentation and draw upon the outputs of the Route Analysis workstream, to develop a Universal Quality Standard and a prioritised list of quality improvements for the consideration of Leaders. The interventions, investment and powers required to improve the passenger experience must be clearly identified to inform decision making. This opportunity is advertised via the ProContract portal. Suppliers can register for the portal at the link: https://procontract.due-north.com/register, and find the opportunity using the following details: Project ID: DN524241 Project title: Quality Analysis- Identifying bus service quality improvements, to grow patronage and improve the passenger experience Organisation: Sheffield City Region Mayoral Combined Authority Group

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2d478896-94ec-45a3-aee7-6d0bfebbd854 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jun 2021 |
| Submission deadline | 5 Mar 2021 |
| Future notice date | Not specified |
| Award date | 11 Apr 2021 |
| Contract period | 1 Jun 2021 - 30 Nov 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £84,463 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHEFFIELD CITY REGION MAYORAL COMBINED AUTHORITY GROUP |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2BQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SYSTRA |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79410000 - Business and management consultancy services

## Release History

- 24 Jun 2021 at 07:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2d478896-94ec-45a3-aee7-6d0bfebbd854
- 19 Feb 2021 at 16:02 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2ed4c81e-c0b3-4f15-a11e-a701e4012915
- 3 Feb 2021 at 11:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/67408573-e4fb-4ef7-b1aa-f79d40c38e9d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2d478896-94ec-45a3-aee7-6d0bfebbd854
  24th June 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/2ed4c81e-c0b3-4f15-a11e-a701e4012915
  19th February 2021 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/67408573-e4fb-4ef7-b1aa-f79d40c38e9d
  3rd February 2021 - Opportunity notice on Contracts Finder

## Notice URLs

- https://procontract.due-north.com/register
- https://sheffieldcityregion.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ab5f394-5ee2-450e-b881-a7eaf421096e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7ab5f394-5ee2-450e-b881-a7eaf421096e.json.