--- title: "Requirements Gathering (CRM)" ocid: "ocds-b5fd17-7ab8a1da-8eef-4cde-a913-030e7661cab7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ab8a1da-8eef-4cde-a913-030e7661cab7" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7ab8a1da-8eef-4cde-a913-030e7661cab7.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-7ab8a1da-8eef-4cde-a913-030e7661cab7.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE GROWTH COMPANY" published: "2022-10-13" --- # Requirements Gathering (CRM) Buyer: THE GROWTH COMPANY Current stage: Tender OCID: ocds-b5fd17-7ab8a1da-8eef-4cde-a913-030e7661cab7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ab8a1da-8eef-4cde-a913-030e7661cab7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7ab8a1da-8eef-4cde-a913-030e7661cab7.json) ## Summary The Growth Company is seeking to introduce a new CRM product through a tender titled "Requirements Gathering (CRM)". The procurement falls under the services category with an estimated value of £50,000. The tender period ends on 28th October 2022, and the contract period spans from 8th November 2022 to 31st March 2023. The buying organisation is based in Manchester, North West, United Kingdom. The procurement process is currently in the "Tender" stage, and the objective is to gather requirements in two stages, with an emphasis on business analysis consultancy services. This tender provides an opportunity for businesses involved in business analysis consultancy services, software consultancy services, and information technology requirements review services to compete. The successful supplier will collaborate with stakeholders to refine requirements for the new CRM product. The project aims to optimise outcomes for The Growth Company by implementing a more efficient system that caters to the needs of stakeholders. SMEs and VCSEs are considered suitable for this opportunity despite the procurement method being an open procedure below the threshold. Interested businesses must act promptly to meet the tender deadline and fulfil the requirements of the procurement stage. ## Notice GC Business Growth Hub objective is to introduce a new CRM product that optimises outcomes for GC Business Growth Hub (data, service delivery, social and economic impact etc.) Robust gathering of requirements from all stakeholders is critical to the success of this project, to ensure that a) we procure the best software solution to meet our needs b) once delivered, colleagues and clients receive a slick and efficient system that allows their needs to be met with minimal effort c) funder requirements are met without unnecessary complexity of process We have chosen to outsource this activity to specialists rather than undertake the activity in-house. There are also several central stakeholders whose requirements need to be considered (marketing, contracts officers, compliance, BI, enquiries teams etc.). In addition, there are a range of different funded programmes whose current additional requirements need to be understood and assessed for whether they are expected to be necessary in the future. The engagement is to gather requirements from all relevant business areas, in 2 stages. 1. Initial mid-level requirements gathering (needed now to support with procurement of the most appropriate software solution; Dynamics is expected to be the preferred option) 2. Further fine detail requirements gathering and written specification (blue print) (needed to support the configuration and set up of the product once procured) Requirements need to be captured in such a way to detail the outcome to be achieved, not the method by which it is to be done. The expectation is not to simply recreate what we have in our existing CRM but to focus on essential end results. Rigor and check and challenge is to be applied to gain certainty that there is a definite need for complex requirements. Where these have been validated, robust rationales are to be documented. The successful supplier will run the relevant workshops with stakeholders to gather and refine requirements into a complete and clear set of user stories that can be used to build (configure) the end product. Product recommendations and configuration activity once procured are out of scope. Stakeholders will have been identified and grouped ready for initial workshops to take place. The following activity is required / expected: 1. Mid -level requirements gathering (expected timeframe: 4 weeks) 2. Fine detail requirements gathering (expected timeframe: 12 weeks) ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2d8ded74-931b-4dd8-9db1-7cbc8c9188c4 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Oct 2022 | | Submission deadline | 28 Oct 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 8 Nov 2022 - 31 Mar 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £50,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE GROWTH COMPANY | | Locality | MANCHESTER | | Post town | Manchester | | Postcode | M1 5JW | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD33 Manchester | | Local authority | Manchester | | Electoral ward | Deansgate | | Westminster constituency | Manchester Central | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72221000 - Business analysis consultancy services - 72223000 - Information technology requirements review services - 72266000 - Software consultancy services ## Release History - 13 Oct 2022 at 10:27 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2d8ded74-931b-4dd8-9db1-7cbc8c9188c4 - 13 Oct 2022 at 07:48 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5eadadda-7a2a-486e-9c41-d0d35bdf6bac - 12 Oct 2022 at 15:47 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6b191147-4664-41d1-a6d5-54f709140fa1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/2d8ded74-931b-4dd8-9db1-7cbc8c9188c4 13th October 2022 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/5eadadda-7a2a-486e-9c41-d0d35bdf6bac 13th October 2022 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/6b191147-4664-41d1-a6d5-54f709140fa1 12th October 2022 - Opportunity notice on Contracts Finder - https://app.panacea-software.com/growth/ Click above to Apply (link to e-procurement portal) ## Notice URLs - https://www.businessgrowthhub.com/tenders/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ab8a1da-8eef-4cde-a913-030e7661cab7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7ab8a1da-8eef-4cde-a913-030e7661cab7.json.