---
title: "Telephony Call Logger Upgrade & Migration"
ocid: "ocds-b5fd17-7ad2651b-a268-4894-9778-0f1462bceb2f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ad2651b-a268-4894-9778-0f1462bceb2f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7ad2651b-a268-4894-9778-0f1462bceb2f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7ad2651b-a268-4894-9778-0f1462bceb2f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORFOLK CONSTABULARY"
published: "2024-12-17"
---

# Telephony Call Logger Upgrade & Migration

Buyer: NORFOLK CONSTABULARY  
Current stage: Award  
OCID: ocds-b5fd17-7ad2651b-a268-4894-9778-0f1462bceb2f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ad2651b-a268-4894-9778-0f1462bceb2f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7ad2651b-a268-4894-9778-0f1462bceb2f.json)

## Summary

Norfolk Constabulary has completed the procurement process for the "Telephony Call Logger Upgrade & Migration" project, classified under the communication software package industry (CPV code 48510000) and network management software services (CPV code 72511000). This contract, valued at £68,050, is to be delivered in the East of England, UK. The procurement method was direct, specifically through a single tender action below the threshold. The tender period concluded on 5th December 2024, with the contract period running from 17th December 2024 to 17th December 2027. Key contact for the project is Vicky Forde, who can be reached via email.

This tender presents a significant opportunity for businesses involved in communication and network management software services. The direct procurement process allowed for a streamlined selection, making it ideal for suppliers with robust and tailored solutions. Small and Medium Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs) were not considered suitable for this tender, indicating a preference for firms with substantial experience and resource capabilities. Companies specialising in telephony solutions can benefit immensely from such contracts, leveraging this project to enhance their portfolio, credibility, and market presence within the public sector.

## Notice

Upgrade & migration for telephony call logger

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/59ce3976-f7f0-4b22-a66b-f5db46b83c6f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Dec 2024 |
| Submission deadline | 5 Dec 2024 |
| Future notice date | Not specified |
| Award date | 16 Dec 2024 |
| Contract period | 17 Dec 2024 - 17 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £68,050 |
| Lots value | Not specified |
| Awards value | £68,050 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK CONSTABULARY |
| Locality | WYMONDHAM |
| Post town | Norwich |
| Postcode | NR18 0WW |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH53 Breckland and South Norfolk |
| Local authority | South Norfolk |
| Electoral ward | South Wymondham |
| Westminster constituency | South Norfolk |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DATA TRACK TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48510000 - Communication software package
- 72511000 - Network management software services

## Release History

- 17 Dec 2024 at 09:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/59ce3976-f7f0-4b22-a66b-f5db46b83c6f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/59ce3976-f7f0-4b22-a66b-f5db46b83c6f
  17th December 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ad2651b-a268-4894-9778-0f1462bceb2f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7ad2651b-a268-4894-9778-0f1462bceb2f.json.