---
title: "Video Consultation Service - ServiceNow CRM Tool"
ocid: "ocds-b5fd17-7af02996-c448-4b72-9314-71ff83cd2a9b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7af02996-c448-4b72-9314-71ff83cd2a9b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7af02996-c448-4b72-9314-71ff83cd2a9b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7af02996-c448-4b72-9314-71ff83cd2a9b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS IMPROVEMENTS"
published: "2020-09-29"
---

# Video Consultation Service - ServiceNow CRM Tool

Buyer: NHS IMPROVEMENTS  
Current stage: Award  
OCID: ocds-b5fd17-7af02996-c448-4b72-9314-71ff83cd2a9b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7af02996-c448-4b72-9314-71ff83cd2a9b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7af02996-c448-4b72-9314-71ff83cd2a9b.json)

## Summary

NHS Improvements has completed a procurement process for the "Video Consultation Service - ServiceNow CRM Tool" aimed at enhancing the AttendAnywhere Video Consultation solution as part of its COVID-19 response. The contract is within the telecommunications industry, based in England, and was awarded on 16 July 2020 for a total value of £204,892. The contract period begins on 1 July 2020 and ends on 31 March 2021. The procurement method was a direct single tender action, classified as a service.

This tender presents a significant opportunity for SMEs, particularly those specialising in telecommunications or related service support, to engage with NHS Improvements. The awarded contract highlights the need for support functions in healthcare technology, making it particularly suited for companies providing technical support, training, or consultancy services. Businesses capable of delivering knowledge support via phone, email, and web platforms could thrive in this competitive space, leveraging the ongoing demand for digital communication solutions in healthcare.

## Notice

As part of the COVID19 response the Video Consultation Service Programme accelerated its delivery into live the AttendAnywhere Video Consultation solution. As part of this delivery there was a requirement for a support function to provide telephone, email and web knowledge support to clinicians using the service. Additional information: n/a

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ef0302a9-5657-4f1a-9c02-00948740b9ea |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Sep 2020 |
| Submission deadline | 29 Jun 2020 |
| Future notice date | Not specified |
| Award date | 15 Jul 2020 |
| Contract period | 30 Jun 2020 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £204,892 |
| Lots value | Not specified |
| Awards value | £204,892 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS IMPROVEMENTS |
| Locality | 133-155 WATERLOO RD, LAMBETH |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment

## Release History

- 29 Sep 2020 at 19:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ef0302a9-5657-4f1a-9c02-00948740b9ea

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ef0302a9-5657-4f1a-9c02-00948740b9ea
  29th September 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7af02996-c448-4b72-9314-71ff83cd2a9b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7af02996-c448-4b72-9314-71ff83cd2a9b.json.