---
title: "The supply of a Cisco Webex Contact Centre and Direct Routing supporting infrastructure for Teams Phone"
ocid: "ocds-b5fd17-7af0766c-61f6-423a-8f1a-d164b8036192"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7af0766c-61f6-423a-8f1a-d164b8036192"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7af0766c-61f6-423a-8f1a-d164b8036192.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7af0766c-61f6-423a-8f1a-d164b8036192.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BRISTOL CITY COUNCIL"
published: "2022-03-23"
---

# The supply of a Cisco Webex Contact Centre and Direct Routing supporting infrastructure for Teams Phone

Buyer: BRISTOL CITY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-7af0766c-61f6-423a-8f1a-d164b8036192

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7af0766c-61f6-423a-8f1a-d164b8036192)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7af0766c-61f6-423a-8f1a-d164b8036192.json)

## Summary

Bristol City Council is currently conducting a tender process for "The supply of a Cisco Webex Contact Centre and Direct Routing supporting infrastructure for Teams Phone". This project falls within the services industry and involves a contract valued at £4,500,000. The procurement is at the active tender stage, with responses being accepted from 28th March 2022 until 6th May 2022. The contract is expected to commence on 30th June 2022 and will run for a duration of five years, with the potential for two additional one-year extensions. The tender is an open procedure, aimed at allowing broad participation.

This procurement presents significant opportunities for businesses specialising in Software as a Service (SaaS), particularly those offering networking and communication solutions. Companies experienced in providing implementation, support services, or SIP trunking infrastructure would be well-suited to compete for this contract. The extensive contract duration and potential extensions make this an attractive prospect for suppliers looking to expand their operations within the public sector, especially in the UK's telecommunications and digital services market.

## Notice

Bristol City Council wishes to appoint a provider for the supply of a Cisco WebEx Contact Centre Solution, Microsoft Teams Phone Direct Routing and the supporting SIP Trunking infrastructure. The council is wishing to procure Software as a Service (SaaS) licensing, alongside associated services including but not limited to implementation & support, alongside partner services & provision. The contract term will be 5 years, with 2x1 year optional extensions. The period for responses to this tender is 28/03/2022 - 06/05/2022 inclusive.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5a5e5613-c5ec-4d79-9c0a-e786bf17c07c |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Mar 2022 |
| Submission deadline | 6 May 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 29 Jun 2022 - 29 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRISTOL CITY COUNCIL |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 5TR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Hotwells and Harbourside |
| Westminster constituency | Bristol Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48200000 - Networking, Internet and intranet software package
- 48500000 - Communication and multimedia software package

## Release History

- 23 Mar 2022 at 15:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5a5e5613-c5ec-4d79-9c0a-e786bf17c07c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5a5e5613-c5ec-4d79-9c0a-e786bf17c07c
  23rd March 2022 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=e0585da9-97aa-ec11-8112-005056b64545
  Advert

## Notice URLs

- https://www.bristol.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7af0766c-61f6-423a-8f1a-d164b8036192. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7af0766c-61f6-423a-8f1a-d164b8036192.json.