---
title: "Call Systems - Servicing and Repairs Framework"
ocid: "ocds-b5fd17-7b227167-8a90-4a38-b68b-e4beadc353b4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7b227167-8a90-4a38-b68b-e4beadc353b4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7b227167-8a90-4a38-b68b-e4beadc353b4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7b227167-8a90-4a38-b68b-e4beadc353b4.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ANCHOR HANOVER GROUP"
published: "2024-11-19"
---

# Call Systems - Servicing and Repairs Framework

Buyer: ANCHOR HANOVER GROUP  
Current stage: Tender  
OCID: ocds-b5fd17-7b227167-8a90-4a38-b68b-e4beadc353b4

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## Summary

The Anchor Hanover Group is inviting proposals for its "Call Systems - Servicing and Repairs Framework" contract, focusing on the maintenance and repair of various call and security systems. The procurement process is currently in the tender stage, with proposals due by 19th December 2024. This nationwide contract, classified under repair and maintenance services (CPV code 50000000), will last initially for three years, starting on 30th June 2025, with the possibility of extensions up to an additional three years. The services are required in various regions, including East Midlands, East of England, London, North East, North West, South East, South West, West Midlands, and Yorkshire and the Humber. The estimated contract value is £29 million GBP, and the procurement method employed is a restricted procedure above the threshold.

This tender offers a significant growth opportunity for service providers specialising in the maintenance of Warden Call, Nurse Call, CCTV System Maintenance, Access Control, and Door Entry Systems, excluding automatic doors. Companies with experience dealing with brands like Quantec, Tunstall, Appello, Legrand, Intercall, Chubb, and ADT are well-suited to compete. The opportunity allows businesses to secure a long-term, high-value contract and establishes entry into or expansion within various UK regions. Furthermore, the framework's requirements for regular maintenance and potential additional services like dilapidation reports and asset tagging create continuous engagement prospects with the Anchor Hanover Group.

## Notice

Anchor Hanover Group is seeking to establish contracts with up to 4 Providers for the Servicing and Repairs of Warden Call, Nurse Call, CCTV System Maintenance, Access Control, and Door Entry Systems (excluding Automatic Doors). Contract Overview: The scope includes maintenance and repair services for a variety of call and security systems, including those from key providers such as Quantec, Tunstall, Appello, Legrand, Intercall, Chubb, and ADT. Key Requirements: * Call Systems repairs and maintenance * Suppliers will be provided with a list of consumables and user-replaceable components to support ongoing function of the above systems. * An optional dilapidation report and asset tagging within the first 12 months may be required, depending on budget requirements. * Provision of portable Dispersed Alarm Units (DAU) to maintain critical functions in case of system failure. * Maintenance of Private Client Networks at specified locations. Contractual Details: The contract will follow JCT Measured Terms (2016) with Anchor's standard amendments. It will be for an initial term of 3 years, with options to extend for a further 2 years and an additional 1 year, based on contract performance. The annual spend is estimated at PS4.8 million nationally.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/07686849-c535-4b5a-9be9-287071998895 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Nov 2024 |
| Submission deadline | 19 Dec 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 29 Jun 2025 - 30 Jun 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £29,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ANCHOR HANOVER GROUP |
| Locality | BRADFORD |
| Post town | Bradford |
| Postcode | BD1 2ST |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | City |
| Westminster constituency | Bradford West |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50000000 - Repair and maintenance services
- 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
- 50400000 - Repair and maintenance services of medical and precision equipment
- 50700000 - Repair and maintenance services of building installations

## Release History

- 19 Nov 2024 at 10:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/07686849-c535-4b5a-9be9-287071998895

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/07686849-c535-4b5a-9be9-287071998895
  19th November 2024 - Opportunity notice on Contracts Finder

## Provenance

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