---
title: "GB-Glasgow: Establishing a Customer Experience Function & Strategy"
ocid: "ocds-b5fd17-7b22c2d5-2f98-4ac4-9647-379e53c69ef9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7b22c2d5-2f98-4ac4-9647-379e53c69ef9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7b22c2d5-2f98-4ac4-9647-379e53c69ef9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7b22c2d5-2f98-4ac4-9647-379e53c69ef9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY"
published: "2021-02-09"
---

# GB-Glasgow: Establishing a Customer Experience Function & Strategy

Buyer: STUDENT LOANS COMPANY  
Current stage: Award  
OCID: ocds-b5fd17-7b22c2d5-2f98-4ac4-9647-379e53c69ef9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7b22c2d5-2f98-4ac4-9647-379e53c69ef9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7b22c2d5-2f98-4ac4-9647-379e53c69ef9.json)

## Summary

The procurement process involves the Student Loans Company based in Glasgow, which is seeking to establish a Customer Experience Function & Strategy. The contract, classified under Business and Management Consultancy Services, has a total value of £250,000 and is at the Award stage. The contract period runs from 8th February 2021 to 31st March 2021, having had a tender submission deadline on 1st February 2021.

This tender presents significant opportunities for businesses specialising in consultancy services, particularly those with expertise in customer experience strategies. Businesses that can effectively deliver management consultancy within the public sector will be well-suited to compete. The Student Loans Company is keen on collaborating with skilled consultants to enhance its service delivery, making this an ideal opportunity for firms seeking to expand their portfolio in the public sector.

## Notice

Establishing a Customer Experience Function & Strategy

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/12cfbed1-0c8c-4e53-9a8c-39be5851e84b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Feb 2021 |
| Submission deadline | 1 Feb 2021 |
| Future notice date | Not specified |
| Award date | 1 Feb 2021 |
| Contract period | 8 Feb 2021 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | £250,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BARINGA PARTNERS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79410000 - Business and management consultancy services

## Release History

- 9 Feb 2021 at 17:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/12cfbed1-0c8c-4e53-9a8c-39be5851e84b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/12cfbed1-0c8c-4e53-9a8c-39be5851e84b
  9th February 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=568785366
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7b22c2d5-2f98-4ac4-9647-379e53c69ef9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7b22c2d5-2f98-4ac4-9647-379e53c69ef9.json.