--- title: "Call Monitoring & Response Services for Assistive Technology Solutions (Telecare)" ocid: "ocds-b5fd17-7b543b50-7b5b-4467-bd25-cad513b3f6c1" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7b543b50-7b5b-4467-bd25-cad513b3f6c1" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7b543b50-7b5b-4467-bd25-cad513b3f6c1.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-7b543b50-7b5b-4467-bd25-cad513b3f6c1.json" source: "Contracts Finder" current_stage: "Award" buyer: "LUTON BOROUGH COUNCIL" published: "2017-11-21" --- # Call Monitoring & Response Services for Assistive Technology Solutions (Telecare) Buyer: LUTON BOROUGH COUNCIL Current stage: Award OCID: ocds-b5fd17-7b543b50-7b5b-4467-bd25-cad513b3f6c1 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7b543b50-7b5b-4467-bd25-cad513b3f6c1) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7b543b50-7b5b-4467-bd25-cad513b3f6c1.json) ## Summary The Luton Borough Council is seeking tenders for the provision of Call Monitoring & Response Services for Assistive Technology Solutions (Telecare), a service critical to supporting the elderly population in Luton, which has around 25,800 residents over the age of 65. The procurement process is currently in the Award stage, following an open procedure, with a total contract value of £210,000. The contract is set to commence on 9th October 2017 and will run until 26th August 2022. The tender period closed on 21st September 2017, and the services are categorised under Telephone-answering services and Call centre services, with delivery addresses including Luton and the wider UK. This opportunity presents significant potential for businesses specialising in call centre operations, particularly those that cater to the needs of vulnerable populations or provide assistive technology services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are especially encouraged to partake in this tender, given the emphasis on inclusivity in this procurement process. Companies that can deliver 24/7 monitoring and response capabilities, similar to the existing service provided by Welbeing, will be well-positioned to compete in this market. ## Notice The purpose of this document is to invite you to submit a tender in to meet the requirements of Luton Borough Council's Assistive Technology Solutions, for the supply of Call Monitoring & Response Services for Assistive Technology Solutions (Telecare). Luton Borough Council is a unitary authority in the South of England covering the town of Luton, which is part of a wider conurbation including Dunstable and Houghton Regis. The population of Luton is 214,700 with approximately 25,800 of those being residents over the age of 65. Luton is ethnically diverse with less than half of the population identifying as "White British", while other groups including Indian, Pakistani, Bangladeshi, Eastern European, Caribbean and African groups make up the rest of the population. 79.4% of people living in Luton speak English. The other top languages spoken are Urdu: 4.4%, Polish: 4.1%, Bengali: 3.3%, Punjabi: 1.1%, Gujarati: 0.9%, Arabic: 0.5%, Other South Asian Languages: 0.4%, Lithuanian: 0.4%, and Tamil: 0.3%. Current Service The current Call Monitoring & Response Service is provided by Welbeing, out of the Eastbourne Call Monitoring Centre in East Sussex. The current service is operated 24/7 by Wellbeing staff. The delivery platform is the Tunstall PNC6 system backed by a Tunstall Response disaster recovery service. The current contract has reached the end of the initial period and is therefore to be retendered as per the conditions of the existing contract. Unless agreed otherwise, any contract awarded and subsequent order placed as a result of this exercise shall be subject to our Terms & Conditions included within document. Henceforth in this document, reference to "The Customer" means Luton Borough Council ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e044968f-f9b6-41da-96cc-2cce5c13f795 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Nov 2017 | | Submission deadline | 21 Sep 2017 | | Future notice date | Not specified | | Award date | 4 Oct 2017 | | Contract period | 8 Oct 2017 - 26 Aug 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £210,000 | | Lots value | Not specified | | Awards value | £210,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LUTON BOROUGH COUNCIL | | Locality | LUTON | | Post town | Luton | | Postcode | LU1 2BQ | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH21 Luton | | Local authority | Luton | | Electoral ward | Central | | Westminster constituency | Luton South and South Bedfordshire | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | WEALDEN AND EASTBOURNE LIFELINE | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79510000 - Telephone-answering services - 79512000 - Call centre ## Release History - 21 Nov 2017 at 09:23 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e044968f-f9b6-41da-96cc-2cce5c13f795 - 25 Aug 2017 at 07:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e044968f-f9b6-41da-96cc-2cce5c13f795 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e044968f-f9b6-41da-96cc-2cce5c13f795 25th August 2017 - Opportunity notice on Contracts Finder ## Notice URLs - https://procontract.due-north.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7b543b50-7b5b-4467-bd25-cad513b3f6c1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7b543b50-7b5b-4467-bd25-cad513b3f6c1.json.