---
title: "Independent Complaints Reviewer for Investment Round 2018-22"
ocid: "ocds-b5fd17-7b96ba01-7bfa-48eb-89f9-83aa9276cec9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7b96ba01-7bfa-48eb-89f9-83aa9276cec9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7b96ba01-7bfa-48eb-89f9-83aa9276cec9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7b96ba01-7bfa-48eb-89f9-83aa9276cec9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE ARTS COUNCIL ENGLAND"
published: "2017-08-18"
---

# Independent Complaints Reviewer for Investment Round 2018-22

Buyer: THE ARTS COUNCIL ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-7b96ba01-7bfa-48eb-89f9-83aa9276cec9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7b96ba01-7bfa-48eb-89f9-83aa9276cec9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7b96ba01-7bfa-48eb-89f9-83aa9276cec9.json)

## Summary

The Arts Council England is looking for an independent complaints reviewer for the National Portfolio Investment Programme 2018-22, with a maximum contract value of £2,700,000 including VAT. This procurement process has reached the award stage, with the contract awarded to Verita Consultancy Ltd on 20 March 2017, following the tender period which ended on 10 March 2017. The contract will commence on 1 June 2017 and will run until 31 March 2018. This opportunity falls under the business services sector, specifically in areas related to law, marketing, consulting, and recruitment, and is applicable across the United Kingdom and other regions, including Europe and British Oversea Territories.

This independent complaints review service presents a significant opportunity for businesses in the consulting and legal sectors to expand their offerings. Companies that specialise in complaint resolution, consultancy services, and those with experience in public sector contracts would be particularly well-suited to compete for future opportunities related to similar services. The Arts Council England's procurement method is classified as 'Other', indicating a varied and potentially flexible approach, which could accommodate a wide range of providers with relevant capabilities.

## Notice

This procurement opportunity covers the provision of an independent complaints review service for stage 2 complaints about how Arts Council England treated applicants/applications to the National Portfolio Investment Programme 2018-22. The independent complaints review service will be available to complainants whose complaints have progressed through stage 1 but who remain dissatisfied with Arts Council England's response to their complaint. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids must be submitted through this portal. Maximum contract value excludes VAT. The maximum contract value including VAT must not exceed PS2,700,000

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/84a41099-29e8-43c9-9891-644cb5c8a25e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Aug 2017 |
| Submission deadline | 10 Mar 2017 |
| Future notice date | Not specified |
| Award date | 20 Mar 2017 |
| Contract period | 31 May 2017 - 31 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £134,000 |
| Lots value | Not specified |
| Awards value | £134,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ARTS COUNCIL ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 2LH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VERITA CONSULTANCY |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 18 Aug 2017 at 21:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/84a41099-29e8-43c9-9891-644cb5c8a25e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/84a41099-29e8-43c9-9891-644cb5c8a25e
  18th August 2017 - Awarded contract notice on Contracts Finder
- https://www.localgovsourcing.co.uk
  Link to eSourcing Portal

## Notice URLs

- http://www.artscouncil.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7b96ba01-7bfa-48eb-89f9-83aa9276cec9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7b96ba01-7bfa-48eb-89f9-83aa9276cec9.json.