---
title: "IT Service Management (ITSM) Platform"
ocid: "ocds-b5fd17-7ba259e0-f47e-499b-b86a-0d9dce5e6eda"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ba259e0-f47e-499b-b86a-0d9dce5e6eda"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7ba259e0-f47e-499b-b86a-0d9dce5e6eda.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7ba259e0-f47e-499b-b86a-0d9dce5e6eda.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE"
published: "2026-03-04"
---

# IT Service Management (ITSM) Platform

Buyer: POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE  
Current stage: Award  
OCID: ocds-b5fd17-7ba259e0-f47e-499b-b86a-0d9dce5e6eda

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## Summary

The procurement process pertains to the acquisition of an IT Service Management (ITSM) Platform by the Police, Fire and Crime Commissioner for Northamptonshire, targeting the East Midlands region in the United Kingdom. This tender, classified under IT software packages, falls within the services industry category. The process utilised an open procedure method, specifically above threshold, to ensure broad competition. The procurement reached the award stage, with the contract awarded to Alemba Limited. The tender period ended on 24th June 2024, while the contract period spans from 31st March 2025 until 30th March 2030. With the award published on 4th March 2026, there are significant opportunities for expanding IT services in the region.

This tender presents lucrative opportunities for businesses specialising in IT software and services, particularly small and medium enterprises (SMEs) with capabilities in IT service management solutions. The contract, valued at £317,260, offers a five-year engagement that can significantly bolster a company's presence in the public sector. Northamptonshire's public safety sector organisations—namely the Police and Fire and Rescue Authority—will immensely benefit from innovative technology solutions, making this an appealing venture for businesses aiming to expand their portfolio and gain significant industry recognition in the region. The procurement method encourages transparent and competitive participation, thus opening avenues for varied companies to offer their cost-effective and efficient IT solutions in response to this extensive service requirement.

## Notice

The Provision of IT Service Management (ITSM) Platform for Northamptonshire Police and Northamptonshire Fire and Rescue Authority.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7fb2667f-0d0b-4f28-b5c4-3d2c7d546ff0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Mar 2026 |
| Submission deadline | 24 Jun 2024 |
| Future notice date | Not specified |
| Award date | 20 Jan 2025 |
| Contract period | 30 Mar 2025 - 30 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £317,260 |
| Lots value | Not specified |
| Awards value | £317,260 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE |
| Locality | WELLINGBOROUGH |
| Post town | Northampton |
| Postcode | NN8 6GS |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF25 North Northamptonshire |
| Local authority | North Northamptonshire |
| Electoral ward | Brickhill and Queensway |
| Westminster constituency | Wellingborough and Rushden |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALEMBA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 4 Mar 2026 at 14:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7fb2667f-0d0b-4f28-b5c4-3d2c7d546ff0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7fb2667f-0d0b-4f28-b5c4-3d2c7d546ff0
  4th March 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ba259e0-f47e-499b-b86a-0d9dce5e6eda. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7ba259e0-f47e-499b-b86a-0d9dce5e6eda.json.