---
title: "Contract for the Provision of a Manual Triage with Partial Automation Online Consultation and Video Consultation Tool for NHS South West London ICB"
ocid: "ocds-b5fd17-7bc0036b-a9eb-4ae8-a1d5-79f9daeea761"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7bc0036b-a9eb-4ae8-a1d5-79f9daeea761"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7bc0036b-a9eb-4ae8-a1d5-79f9daeea761.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7bc0036b-a9eb-4ae8-a1d5-79f9daeea761.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2025-08-13"
---

# Contract for the Provision of a Manual Triage with Partial Automation Online Consultation and Video Consultation Tool for NHS South West London ICB

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-7bc0036b-a9eb-4ae8-a1d5-79f9daeea761

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## Summary

The NHS South, Central and West Commissioning Support Unit has completed the procurement process for a medical software package titled "Contract for the Provision of a Manual Triage with Partial Automation Online Consultation and Video Consultation Tool for NHS South West London ICB." The procurement was conducted in the services industry category, with a specific focus on medical software, and took place within London, United Kingdom. This tender utilised a selective procurement method through a call-off from the CCS G-Cloud 14 Framework, with the contract awarded on 3rd March 2025 to eConsult Health Ltd. The contract begins on 1st April 2025 and extends until 31st March 2027, with an initial term of 12 months and an optional extension of another 12 months.

This procurement represents a significant opportunity for businesses specialising in medical software and digital healthcare solutions, particularly those classified as small and medium enterprises (SMEs). The project aims to modernise general practice via digital pathways capabilities, indicating a growing trend towards innovative healthcare service delivery models. Businesses that offer complementary digital health tools or have expertise in cloud-based software solutions would be well-suited to engage in future or related opportunities in this domain. The focus on online consultations and automated triage highlights the ongoing shift towards integrating technology into healthcare, providing significant potential for business growth in this area.

## Notice

The NHS England National Commercial and Procurement Hub supported NHS South West London ICB to place a new contract for the Provision of a Manual Triage with Partial Automation Online Consultation and Video Consultation tool. NHS South West London ICB's requirement is for a Manual Triage with Partial Automation Online Consultation and Video Consultation tool. The solution is required to meet the digital pathways capabilities that support Modernising General Practice (MGP). A call-off process from the CCS G-Cloud 14 Framework (RM1557.14) Lot 2: Cloud software was undertaken in accordance with the G-Cloud 14 buyers guide to identify the most suitable provider to deliver requirements. The contract has been awarded to eConsult Health Ltd. The contract is awarded for an initial period of 12 months with the option to extend for a further up to 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7b840092-3f4b-422a-987d-0e31892509b0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Aug 2025 |
| Submission deadline | 3 Mar 2025 |
| Future notice date | Not specified |
| Award date | 3 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,612 |
| Lots value | Not specified |
| Awards value | £90,612 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW19 1RH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Merton |
| Electoral ward | Wimbledon Town & Dundonald |
| Westminster constituency | Wimbledon |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ECONSULT HEALTH |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48180000 - Medical software package

## Release History

- 13 Aug 2025 at 08:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7b840092-3f4b-422a-987d-0e31892509b0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7b840092-3f4b-422a-987d-0e31892509b0
  13th August 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7bc0036b-a9eb-4ae8-a1d5-79f9daeea761. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7bc0036b-a9eb-4ae8-a1d5-79f9daeea761.json.