--- title: "Administrative provision of an Integrated Healthcare Call Handling Service to support Neonatal, in-utero (bed finding), Paediatric and ECMO Intensive Care Services" ocid: "ocds-b5fd17-7c15587a-b36b-4fc9-9d36-65dd81bc9561" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7c15587a-b36b-4fc9-9d36-65dd81bc9561" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7c15587a-b36b-4fc9-9d36-65dd81bc9561.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-7c15587a-b36b-4fc9-9d36-65dd81bc9561.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT" published: "2018-11-30" --- # Administrative provision of an Integrated Healthcare Call Handling Service to support Neonatal, in-utero (bed finding), Paediatric and ECMO Intensive Care Services Buyer: NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT Current stage: Tender OCID: ocds-b5fd17-7c15587a-b36b-4fc9-9d36-65dd81bc9561 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7c15587a-b36b-4fc9-9d36-65dd81bc9561) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7c15587a-b36b-4fc9-9d36-65dd81bc9561.json) ## Summary The NHS Arden and Greater East Midlands Commissioning Support Unit is initiating a tender for the "Administrative provision of an Integrated Healthcare Call Handling Service". This procurement is categorised under administrative healthcare services and is located within the Midlands and East of England. The procurement is currently in the open tender stage, with a deadline for submissions set for 4 January 2019. The agreement resulting from this process will commence on 1 April 2019 and run for three years, with a potential one-year extension option. This tender presents significant opportunities for businesses specialising in healthcare communication services, particularly those capable of providing 24/7 call handling solutions. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be well-suited to compete, as the contracting authority is seeking qualified providers to support critical healthcare transport and retrieval services. Engaging in this contract could bolster business growth in the healthcare sector by aligning with the demand for efficient, high-quality service delivery. ## Notice NHS Arden and Greater East Midlands Commissioning Support Unit (NHS Arden and GEM CSU) on behalf of NHS England Specialised Commissioning (Midlands and East) are inviting suitably qualified providers capable of delivering a Call Handling Service to support telephonic communications relating to the delivery of health care services for units within the Midlands and East of England boundaries. The aim of the call handling service is to receive all requests for advice or transport relating to neonatal transport from CenTre (Central Newborn and Trent Perinatal Network), pediatric critical care from CoMET (Children's Medical Emergency Transport) or ECMO (Extracorporeal Membrane Oxygenation) patient transfers and/or retrievals to and from general hospitals to specialist treatment centres. The service will be available, 24 hours a day, 365 days a year to provide a call handling service to gain advice and/or transport for neonates, critically ill children and all patients requiring ECMO. The overarching objectives of the service will be: - To provide an expeditious "communications conduit" service that meets the quality specification for the management of all calls for neonatal transport/retrieval requests, pediatric transport/retrieval requests and calls regarding ECMO patients. - To record all calls received or made by the provider associated with supporting the delivery of services referenced above. - To provide activity information on calls managed as described within the information schedule. - Provide a supporting service to help individuals who require specialist care to get the right advice, first time and facilitate their onward journey. The call-handling service will also manage calls from other hospitals when they are related to the movement of a patient in or out of one of the hospitals and at times of increased activity nationally known as "surge". As a result of this procurement exercise an agreement will be established with the successful Bidder(s) for a period of 3 years [with the Commissioner having the option to extend the Contract for up to a further 1 year]. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ce12720d-86f3-4488-8327-1a5c7e454fe3 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Nov 2018 | | Submission deadline | 4 Jan 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2019 - 31 Mar 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT | | Locality | DERBY | | Post town | Derby | | Postcode | DE1 3QT | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF1 Derbyshire and Nottinghamshire | | ITL 3 | TLF11 Derby | | Local authority | Derby | | Electoral ward | Darley | | Westminster constituency | Derby North | | Delivery location | Not specified | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75122000 - Administrative healthcare services ## Release History - 30 Nov 2018 at 16:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ce12720d-86f3-4488-8327-1a5c7e454fe3 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ce12720d-86f3-4488-8327-1a5c7e454fe3 30th November 2018 - Opportunity notice on Contracts Finder ## Notice URLs - https://ardengemcsu.bravosolution.co.uk/web/login.html ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7c15587a-b36b-4fc9-9d36-65dd81bc9561. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7c15587a-b36b-4fc9-9d36-65dd81bc9561.json.