---
title: "project_23920 - Smartbear Zephyr"
ocid: "ocds-b5fd17-7c1937bb-b5b0-4a38-8487-eef95eb96400"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7c1937bb-b5b0-4a38-8487-eef95eb96400"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7c1937bb-b5b0-4a38-8487-eef95eb96400.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7c1937bb-b5b0-4a38-8487-eef95eb96400.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2025-04-29"
---

# project_23920 - Smartbear Zephyr

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-7c1937bb-b5b0-4a38-8487-eef95eb96400

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7c1937bb-b5b0-4a38-8487-eef95eb96400)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7c1937bb-b5b0-4a38-8487-eef95eb96400.json)

## Summary

The Department for Work and Pensions, located at 2 St Peters Square, Manchester, has awarded a contract titled "project_23920 - Smartbear Zephyr" for the procurement of three-year licenses for Smartbear Zephyr. Falling under the industry category of Software package and information systems (CPV 48000000), this procurement process was conducted using an open procedure below the threshold, allowing broad participation. The tender reached the award stage, with Insight, a large-scale supplier from Sheffield, being the awarded contractor. The contract started on 1st April 2021 and runs until 31st March 2027, serving primarily the North West of the United Kingdom, with the award value amounting to GBP 905,635. The tender process was completed on 26th March 2021.

This procurement creates significant opportunities for businesses, especially those involved in providing software and information systems, to grow by delivering a vital service over an extended contract period. Small and Medium Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs) were notably encouraged to participate, indicating a focus on inclusivity and diversity in vendor selection. Businesses well-suited to compete in similar future tenders include those with capabilities in software solutions and license management, particularly those that can offer competitive pricing and proven reliability in delivering comprehensive software packages to meet governmental needs. This contract can lead to further opportunities for engagement with government projects, potentially opening doors to more extensive and varied contracts across the public sector.

## Notice

3 year Smartbear Zephyr licenses

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/79c3a6e0-a59c-4528-ac48-c69ebe285dd8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2025 |
| Submission deadline | 26 Mar 2021 |
| Future notice date | Not specified |
| Award date | 26 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £905,635 |
| Lots value | Not specified |
| Awards value | £905,635 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 3AA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 29 Apr 2025 at 06:54 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/79c3a6e0-a59c-4528-ac48-c69ebe285dd8
- 11 Mar 2024 at 11:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/79c3a6e0-a59c-4528-ac48-c69ebe285dd8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/79c3a6e0-a59c-4528-ac48-c69ebe285dd8
  29th April 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7c1937bb-b5b0-4a38-8487-eef95eb96400. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7c1937bb-b5b0-4a38-8487-eef95eb96400.json.