---
title: "Remote Assistance Tool"
ocid: "ocds-b5fd17-7c1bab20-4d91-4413-913e-99078ed45103"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7c1bab20-4d91-4413-913e-99078ed45103"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7c1bab20-4d91-4413-913e-99078ed45103.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7c1bab20-4d91-4413-913e-99078ed45103.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFGEM"
published: "2025-09-15"
---

# Remote Assistance Tool

Buyer: OFGEM  
Current stage: Award  
OCID: ocds-b5fd17-7c1bab20-4d91-4413-913e-99078ed45103

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7c1bab20-4d91-4413-913e-99078ed45103)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7c1bab20-4d91-4413-913e-99078ed45103.json)

## Summary

The contracting authority, Ofgem, based in London, recently completed an open procedure for a cloud-based Remote Assistance Tool. This software will be utilised by Ofgem's IT Service Desk for secure remote access to desktops, laptops, and mobile devices. Classified primarily under data services, the procurement is valued at £94,149.02 and spans multiple locations, including the United Kingdom and other regions globally. The contract was awarded on 11th September 2025 to SoftCat PLC, with the contract period beginning from 1st October 2025 and ending on 30th September 2027.

This procurement represents a significant opportunity for businesses in the data services and computer support industry, particularly those specialising in remote access solutions and services. The open procedure suggests a competitive and accessible tendering process, especially advantageous for small and medium-sized enterprises (SMEs) seeking to expand their operations. Companies with expertise in software platforms and secure IT solutions are well-positioned to offer compelling solutions to similar future procurements initiated by government entities like Ofgem.

## Notice

The contract is for a cloud-based Remote Assistance Tool - a software platform that will be used by the Ofgem's IT Service Desk to establish secure remote access and control of desktops, laptops and mobile devices.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/93c81a0f-d937-46b2-9205-57baef52a1e0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Sep 2025 |
| Submission deadline | 1 Jan 2025 |
| Future notice date | Not specified |
| Award date | 10 Sep 2025 |
| Contract period | 30 Sep 2025 - 30 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £94,149 |
| Lots value | Not specified |
| Awards value | £94,149 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFGEM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48514000 - Remote access software package
- 72300000 - Data services
- 72610000 - Computer support services
- 72810000 - Computer audit services

## Release History

- 15 Sep 2025 at 16:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/93c81a0f-d937-46b2-9205-57baef52a1e0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/93c81a0f-d937-46b2-9205-57baef52a1e0
  15th September 2025 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=SEP170266
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.ofgem.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7c1bab20-4d91-4413-913e-99078ed45103. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7c1bab20-4d91-4413-913e-99078ed45103.json.