---
title: "Digital First and Digital Public Contact Delivery Services"
ocid: "ocds-b5fd17-7c51ccbf-cf55-4c38-80b7-9546cda2b8e7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7c51ccbf-cf55-4c38-80b7-9546cda2b8e7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7c51ccbf-cf55-4c38-80b7-9546cda2b8e7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7c51ccbf-cf55-4c38-80b7-9546cda2b8e7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DIGITAL POLICING PORTFOLIO"
published: "2019-09-25"
---

# Digital First and Digital Public Contact Delivery Services

Buyer: DIGITAL POLICING PORTFOLIO  
Current stage: Award  
OCID: ocds-b5fd17-7c51ccbf-cf55-4c38-80b7-9546cda2b8e7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7c51ccbf-cf55-4c38-80b7-9546cda2b8e7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7c51ccbf-cf55-4c38-80b7-9546cda2b8e7.json)

## Summary

The procurement process for the "Digital First and Digital Public Contact Delivery Services" was initiated by the Digital Policing Portfolio, located in Westminster, London. This tender is classified under the IT services category, specifically consulting and software development, and was conducted through a selective procurement method as a call-off from a framework agreement. The tender period ended on 15 March 2018, with the subsequent contract period running from 1 April 2018 to 31 March 2020. The awarded contract, valued at £3,931,251 per annum, has been successfully completed and was published as an award notice on 25 September 2019.

This opportunity can foster business growth, particularly for small and medium-sized enterprises (SMEs) that specialise in IT services, consulting, and software development. Businesses with experience in digital policing initiatives, customer contact programmes, and related technological solutions would be well-positioned to compete in future tenders of this nature. The contract presents a chance for companies to expand their public sector engagement and contribute to innovative digital solutions in the policing sector.

## Notice

Services to support the Digital Policing Portfolio (DPP) to deliver the Digital First and Digital Public Contact Programmes Additional information: Clarification: This contract was awarded with a value of PS3,931,251 per annum.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9b9898cb-97a3-4f73-a2dc-629a674ead2e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Sep 2019 |
| Submission deadline | 15 Mar 2018 |
| Future notice date | Not specified |
| Award date | 29 Mar 2018 |
| Contract period | 31 Mar 2018 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,931,251 |
| Lots value | Not specified |
| Awards value | £3,931,251 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DIGITAL POLICING PORTFOLIO |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1E 5RS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SARAX |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Sep 2019 at 12:51 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9b9898cb-97a3-4f73-a2dc-629a674ead2e
- 25 Jun 2018 at 15:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9b9898cb-97a3-4f73-a2dc-629a674ead2e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9b9898cb-97a3-4f73-a2dc-629a674ead2e
  25th September 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7c51ccbf-cf55-4c38-80b7-9546cda2b8e7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7c51ccbf-cf55-4c38-80b7-9546cda2b8e7.json.