---
title: "Corporate Services ITSM Software"
ocid: "ocds-b5fd17-7c63d3f3-6229-4009-92b4-06462b3a51fd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7c63d3f3-6229-4009-92b4-06462b3a51fd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7c63d3f3-6229-4009-92b4-06462b3a51fd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7c63d3f3-6229-4009-92b4-06462b3a51fd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LINCOLNSHIRE COUNTY COUNCIL"
published: "2024-04-25"
---

# Corporate Services ITSM Software

Buyer: LINCOLNSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-7c63d3f3-6229-4009-92b4-06462b3a51fd

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## Summary

The Lincolnshire County Council has awarded a contract for Corporate Services ITSM Software to Freshworks Inc. The tender, completed under the Crown Commercial Services G-Cloud 13 Framework, had a total value of £141,000. The contract period runs from 15th January 2024 to 14th January 2027. The procurement stage was an open tender with a closing date of 3rd January 2024, and the service will be delivered in the East Midlands, United Kingdom.

This contract for ITSM software provides opportunities for businesses offering system management software services, particularly those focused on service desk management for corporate systems. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-suited to compete for this tender. Businesses with expertise in cloud-based SaaS for IT service management and experience in providing enterprise incident and problem ticketing solutions should consider bidding for this contract.

## Notice

A cloud-based SaaS to provide ITSM software for service desk management of a number of corporate systems. The suite of online ITSM tools and features is to provide enterprise incident, problem ticketing and management to Local Government, and includes analytics tools and reporting. Procured via Crown Commercial Services G-Cloud 13 Framework (RM1557.13)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/45f44472-cea8-469d-a869-cb2d0a67ba2d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Apr 2024 |
| Submission deadline | 3 Jan 2024 |
| Future notice date | Not specified |
| Award date | 9 Jan 2024 |
| Contract period | 15 Jan 2024 - 15 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £141,000 |
| Lots value | Not specified |
| Awards value | £141,120 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LINCOLNSHIRE COUNTY COUNCIL |
| Locality | LINCOLN |
| Post town | Lincoln |
| Postcode | LN1 1YL |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Lincoln |
| Electoral ward | Carholme |
| Westminster constituency | Lincoln |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48781000 - System management software package

## Release History

- 25 Apr 2024 at 16:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/45f44472-cea8-469d-a869-cb2d0a67ba2d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/45f44472-cea8-469d-a869-cb2d0a67ba2d
  25th April 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.lincolnshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7c63d3f3-6229-4009-92b4-06462b3a51fd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7c63d3f3-6229-4009-92b4-06462b3a51fd.json.