---
title: "Contingent Labour Contact Centre Roles"
ocid: "ocds-b5fd17-7cc34dd0-719e-4707-8062-e623850a691b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7cc34dd0-719e-4707-8062-e623850a691b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7cc34dd0-719e-4707-8062-e623850a691b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7cc34dd0-719e-4707-8062-e623850a691b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)"
published: "2021-12-02"
---

# Contingent Labour Contact Centre Roles

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)  
Current stage: Award  
OCID: ocds-b5fd17-7cc34dd0-719e-4707-8062-e623850a691b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7cc34dd0-719e-4707-8062-e623850a691b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7cc34dd0-719e-4707-8062-e623850a691b.json)

## Summary

The Department of Health and Social Care (T&T) has completed a procurement process for "Contingent Labour Contact Centre Roles" within the recruitment services industry. This contract, valued at £298,450, involved a selective procurement method, specifically a call-off from a framework agreement. The procurement period has ended as of 12th September 2021, with the contract in effect from 13th September 2021 until 12th March 2022. The delivery address for the services is located in London, United Kingdom, with the relevant contact point being Procurement Operations at the Department.

This procurement presents opportunities for SMEs and companies specialising in contact centre staffing and management. With the growing demand for flexible and contingent labour in the health sector, businesses that can quickly supply trained personnel or provide digital solutions for contact centres may find significant growth potential. Companies in the recruitment and staffing sector alongside those offering training services would be particularly well-suited to compete for similar contracts in the future.

## Notice

Provision of Contact Centre role

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1f9f6226-a566-4a39-8a57-02f5850f2208 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2021 |
| Submission deadline | 12 Sep 2021 |
| Future notice date | Not specified |
| Award date | 11 Sep 2021 |
| Contract period | 12 Sep 2021 - 12 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £298,450 |
| Lots value | Not specified |
| Awards value | £298,450 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | METHODS BUSINESS AND DIGITAL TECHNOLOGY |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79600000 - Recruitment services

## Release History

- 2 Dec 2021 at 11:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1f9f6226-a566-4a39-8a57-02f5850f2208

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1f9f6226-a566-4a39-8a57-02f5850f2208
  2nd December 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000H0iz/TVkr2LsRWBapDXImaTv5z1EcdKkt.J0w8N6.LNj.Y8Y
  5124 RM6160-ContactCentreStaff_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7cc34dd0-719e-4707-8062-e623850a691b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7cc34dd0-719e-4707-8062-e623850a691b.json.