---
title: "OOH Call Handling & Telecare Monitoring Service"
ocid: "ocds-b5fd17-7ce1f42e-3252-4769-a682-3a5ee4a3231e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ce1f42e-3252-4769-a682-3a5ee4a3231e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7ce1f42e-3252-4769-a682-3a5ee4a3231e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7ce1f42e-3252-4769-a682-3a5ee4a3231e.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "FUTURES HOUSING GROUP"
published: "2020-03-10"
---

# OOH Call Handling & Telecare Monitoring Service

Buyer: FUTURES HOUSING GROUP  
Current stage: Tender  
OCID: ocds-b5fd17-7ce1f42e-3252-4769-a682-3a5ee4a3231e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ce1f42e-3252-4769-a682-3a5ee4a3231e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7ce1f42e-3252-4769-a682-3a5ee4a3231e.json)

## Summary

The Futures Housing Group is currently conducting a public procurement process for their "OOH Call Handling & Telecare Monitoring Service" tender. The procurement falls under the services category, specifically focusing on call centre operations, and is based in the East Midlands, England. This open procedure is at the tender stage and the deadline for submission is set for 8th April 2020. The contract period is projected to commence on 24th June 2020 and will last for three years, with a possible extension of an additional two years.

This tender presents a lucrative opportunity for businesses in the service sector, particularly those specialising in call handling and telecare response services. Small and medium-sized enterprises (SMEs) that can demonstrate relevant experience and capabilities in managing call centre operations would be well-positioned to compete for this contract. Engaging in this procurement process allows such businesses to potentially secure a significant contract with Futures Housing Group, enhancing their growth in the public services domain.

## Notice

Futures Housing Group is looking to appoint a provider to manage our Out of Hours Call Handling & Telecare Response Call Monitoring Service for a period of 3 years with the option to extend for a further 2 years. This Tender has two Lots to consider as described below:Lot 1 Work Stream OOH & Call Monitoring ServiceLot 2 Work Stream Warden Call Monitoring Service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fa08cb60-852b-4788-82ca-b819f7b3c1b8 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Mar 2020 |
| Submission deadline | 8 Apr 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 23 Jun 2020 - 23 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FUTURES HOUSING GROUP |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE5 3SW |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF13 South and West Derbyshire |
| Local authority | Amber Valley |
| Electoral ward | Crich & South Wingfield |
| Westminster constituency | Amber Valley |
| Delivery location | TLF East Midlands (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 10 Mar 2020 at 10:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fa08cb60-852b-4788-82ca-b819f7b3c1b8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fa08cb60-852b-4788-82ca-b819f7b3c1b8
  10th March 2020 - Opportunity notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=MAR159441
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.procuringourfutures.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ce1f42e-3252-4769-a682-3a5ee4a3231e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7ce1f42e-3252-4769-a682-3a5ee4a3231e.json.