---
title: "Service Management Maturity"
ocid: "ocds-b5fd17-7ce7a3a6-1be9-419c-b5a7-da6a2655b44d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ce7a3a6-1be9-419c-b5a7-da6a2655b44d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7ce7a3a6-1be9-419c-b5a7-da6a2655b44d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7ce7a3a6-1be9-419c-b5a7-da6a2655b44d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS LIMITED"
published: "2026-06-29"
---

# Service Management Maturity

Buyer: NATIONAL HIGHWAYS LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-7ce7a3a6-1be9-419c-b5a7-da6a2655b44d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ce7a3a6-1be9-419c-b5a7-da6a2655b44d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7ce7a3a6-1be9-419c-b5a7-da6a2655b44d.json)

## Summary

National Highways Limited has concluded the award stage for the "Service Management Maturity" contract, selecting Capgemini UK Plc as the supplier. This procurement, classified under the technical computer support services category, focuses on enhancing, integrating, and developing core service management capabilities across IT and OT. The contract, valued at approximately £47.2 million, spans from 1st July 2026 to 30th June 2031, covering a broad geographic scope including the UK and other regions. Utilising a selective procurement method through a call-off from a framework agreement, the tender was completed with an end date for submissions on 12th January 2026.

This contract represents a significant opportunity for businesses involved in technical support and service management, particularly those with substantial capabilities in service enhancement and integration. As such, large enterprises with proven expertise in delivering comprehensive service management solutions are well-positioned to leverage partnerships under this framework, expanding both their client base and innovating their service offerings alongside National Highways. While SMEs and VCSEs were not marked as suitable, the project offers substantial growth potential for capable large businesses geared towards sophisticated IT and OT service management development.

## Notice

National Highways has appointed a Service Management Maturity (SMM) partner to enhance, integrate and develop its core service management capabilities across IT and OT. The partnership will strengthen existing services, expand to a comprehensive end-to-end service management capability, and support the delivery of improved services to customers while building internal capability for a more advanced and sustainable service management offering.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6b2ac81a-7acd-4500-a693-a66afee2a6a3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jun 2026 |
| Submission deadline | 12 Jan 2026 |
| Future notice date | Not specified |
| Award date | 7 May 2026 |
| Contract period | 30 Jun 2026 - 30 Jun 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £47,197,785 |
| Lots value | Not specified |
| Awards value | £35,950,563 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS LIMITED |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 6GA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPGEMINI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72611000 - Technical computer support services

## Release History

- 29 Jun 2026 at 14:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6b2ac81a-7acd-4500-a693-a66afee2a6a3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6b2ac81a-7acd-4500-a693-a66afee2a6a3
  29th June 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ce7a3a6-1be9-419c-b5a7-da6a2655b44d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7ce7a3a6-1be9-419c-b5a7-da6a2655b44d.json.