---
title: "Salesforce Licences for Customer Portal and CRM"
ocid: "ocds-b5fd17-7ce7b080-fd2b-41b2-b7f0-75863dec8643"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ce7b080-fd2b-41b2-b7f0-75863dec8643"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7ce7b080-fd2b-41b2-b7f0-75863dec8643.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7ce7b080-fd2b-41b2-b7f0-75863dec8643.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ST ALBANS CITY & DISTRICT"
published: "2023-03-01"
---

# Salesforce Licences for Customer Portal and CRM

Buyer: ST ALBANS CITY & DISTRICT  
Current stage: Award  
OCID: ocds-b5fd17-7ce7b080-fd2b-41b2-b7f0-75863dec8643

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ce7b080-fd2b-41b2-b7f0-75863dec8643)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7ce7b080-fd2b-41b2-b7f0-75863dec8643.json)

## Summary

The St Albans City & District Council has awarded a contract for Salesforce Licences for Customer Portal and CRM. The procurement method used was selective, where the contract was called-off from a framework agreement. The contract period runs from 13th February 2023 to 12th February 2026. The total contract value is £324,924 GBP, and the tender closed on 10th January 2023. The buying organisation is St Albans City & District located in South East, United Kingdom. The procurement falls under the services category.

This tender for Salesforce licences presents an opportunity for businesses in the Customer Relation Management software sector. Companies providing related software services and consulting to enhance customer experience and relationship management are well-suited to compete. The contract award to Softcat PLC indicates potential for growth in supplying and supporting Salesforce solutions. Businesses with experience in implementing and supporting similar CRM software solutions can leverage this opportunity for business expansion and revenue growth.

## Notice

Salesforce licences allow staff to use the Salesforce platform upon which the Arcus products are built. The salesforce licences that the council uses are Service Cloud Enterprise Edition (EE), Service Cloud Restricted (EE) - Back Office, Employee Apps and Community, Customer Community Logins and Knowledge. Using the G-Cloud 13 we can procure the salesforce licences on a framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6b97a334-4b46-4a60-95d0-0a513f18d282 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Mar 2023 |
| Submission deadline | 10 Jan 2023 |
| Future notice date | Not specified |
| Award date | 15 Feb 2023 |
| Contract period | 13 Feb 2023 - 12 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £324,924 |
| Lots value | Not specified |
| Awards value | £324,924 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ST ALBANS CITY & DISTRICT |
| Locality | ST ALBANS |
| Post town | St Albans |
| Postcode | AL1 3JE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | St Albans |
| Electoral ward | St Peters |
| Westminster constituency | St Albans |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 1 Mar 2023 at 11:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6b97a334-4b46-4a60-95d0-0a513f18d282

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6b97a334-4b46-4a60-95d0-0a513f18d282
  1st March 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ce7b080-fd2b-41b2-b7f0-75863dec8643. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7ce7b080-fd2b-41b2-b7f0-75863dec8643.json.