---
title: "Out of Hours"
ocid: "ocds-b5fd17-7cf71c24-f621-4318-a500-a871536ce0b8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7cf71c24-f621-4318-a500-a871536ce0b8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7cf71c24-f621-4318-a500-a871536ce0b8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7cf71c24-f621-4318-a500-a871536ce0b8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ASTER GROUP LIMITED"
published: "2020-02-28"
---

# Out of Hours

Buyer: ASTER GROUP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-7cf71c24-f621-4318-a500-a871536ce0b8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7cf71c24-f621-4318-a500-a871536ce0b8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7cf71c24-f621-4318-a500-a871536ce0b8.json)

## Summary

The procurement process for the "Out of Hours" tender, initiated by Aster Group Limited, involves the purchase of telephone answering services within the telecommunications sector. Located in the South West of the United Kingdom, the contract has a total value of £216,820 and runs from 1 April 2020 to 31 March 2023. The tender procedure was an open process, with the tender period concluding on 25 November 2019. The award for this contract was announced on 27 January 2020.

This tender presents significant opportunities for businesses seeking to grow in the telecommunications services industry, particularly those that specialise in providing customer support solutions or call handling. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement process allows for their engagement, helping them to secure valuable contracts with established organisations like Aster Group Limited. The successful supplier, Deane Helpline, exemplifies the type of large-scale supplier that could be well-suited for this type of tender.

## Notice

Out of hours (OOH) tender to purchase telephone answering services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5129ecfd-23a6-4be7-9a28-a708cf98714b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2020 |
| Submission deadline | 25 Nov 2019 |
| Future notice date | Not specified |
| Award date | 27 Jan 2020 |
| Contract period | 31 Mar 2020 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £216,820 |
| Lots value | Not specified |
| Awards value | £216,820 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ASTER GROUP LIMITED |
| Locality | DEVIZES |
| Post town | Swindon |
| Postcode | SN10 2AZ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK72 Wiltshire |
| Local authority | Wiltshire |
| Electoral ward | Urchfont & Bishops Cannings |
| Westminster constituency | Melksham and Devizes |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DEANE HELPLINE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 28 Feb 2020 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5129ecfd-23a6-4be7-9a28-a708cf98714b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5129ecfd-23a6-4be7-9a28-a708cf98714b
  28th February 2020 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=FEB159383
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.aster.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7cf71c24-f621-4318-a500-a871536ce0b8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7cf71c24-f621-4318-a500-a871536ce0b8.json.