---
title: "ITSM Tool"
ocid: "ocds-b5fd17-7cfe7d3c-ffae-4b35-bf48-87e8e04f2ed5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7cfe7d3c-ffae-4b35-bf48-87e8e04f2ed5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7cfe7d3c-ffae-4b35-bf48-87e8e04f2ed5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7cfe7d3c-ffae-4b35-bf48-87e8e04f2ed5.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "GOLDING HOMES"
published: "2021-09-07"
---

# ITSM Tool

Buyer: GOLDING HOMES  
Current stage: Tender  
OCID: ocds-b5fd17-7cfe7d3c-ffae-4b35-bf48-87e8e04f2ed5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7cfe7d3c-ffae-4b35-bf48-87e8e04f2ed5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7cfe7d3c-ffae-4b35-bf48-87e8e04f2ed5.json)

## Summary

Golding Homes is seeking to procure an IT Service Management (ITSM) tool, with a total contract value of £50,000. This procurement falls under the software package and information systems category and is based in the South East region of the United Kingdom. The tender is currently active, having been published on 7 September 2021, with submissions closing on 24 September 2021. The contract is expected to commence on 1 December 2021 and will run until 30 November 2024. The procurement method employed is a tendering process.

This tender presents significant growth opportunities for software development firms and IT service providers, particularly those with expertise in integrating ITSM solutions with platforms like Microsoft Teams. Companies that specialise in incident management, service request management, automated workflows, and related services would be well-positioned to compete. Given the emphasis on small and medium enterprises (SMEs) in the suitability criteria, this tender is an excellent chance for agile firms to showcase their capabilities and secure a government contract.

## Notice

Golding Homes require a new ITSM tool to integrate with Microsoft Teams and that has Incident Management, Service Request Management, Change Control, Knowledge Base, Self-Service Portal, SLA Management, Service Catalogue, Automated Workflows, Availability/ Resource Management, Mobile App/ Webpage, Asset Management, PowerBI Integrations, Dev Ops

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/63a1399c-88ed-4b0d-8538-43a2e16f54d0 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Sep 2021 |
| Submission deadline | 23 Sep 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Dec 2021 - 30 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOLDING HOMES |
| Locality | MAIDSTONE |
| Post town | Rochester |
| Postcode | ME14 1ST |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Maidstone |
| Electoral ward | Penenden Heath |
| Westminster constituency | Maidstone and Malling |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Sep 2021 at 21:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/63a1399c-88ed-4b0d-8538-43a2e16f54d0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/63a1399c-88ed-4b0d-8538-43a2e16f54d0
  7th September 2021 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=619748554
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7cfe7d3c-ffae-4b35-bf48-87e8e04f2ed5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7cfe7d3c-ffae-4b35-bf48-87e8e04f2ed5.json.