---
title: "Housing Customer Care Design and Set up of the training programme - AWARD"
ocid: "ocds-b5fd17-7d024bd7-d6f1-43fd-8037-2f2cb135cd71"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7d024bd7-d6f1-43fd-8037-2f2cb135cd71"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7d024bd7-d6f1-43fd-8037-2f2cb135cd71.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7d024bd7-d6f1-43fd-8037-2f2cb135cd71.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF CROYDON"
published: "2024-04-02"
---

# Housing Customer Care Design and Set up of the training programme - AWARD

Buyer: LONDON BOROUGH OF CROYDON  
Current stage: Award  
OCID: ocds-b5fd17-7d024bd7-d6f1-43fd-8037-2f2cb135cd71

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7d024bd7-d6f1-43fd-8037-2f2cb135cd71)  
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## Summary

The London Borough of Croydon has completed the procurement process for the "Housing Customer Care Design and Set up of the training programme" tender. This opportunity, categorised under human resources management consultancy services, involves training staff in enhanced customer care skills. The tender, with a deadline on 31st August 2023, is located in London, United Kingdom. The contract period is from 1st February 2024 to 31st January 2025, with a focus on services procurement through an open procedure.

This tender awarded to Mary Gober International Ltd trading as MGI Learning provides an opportunity for small and medium-sized enterprises (SMEs) to engage in the training programme for the Housing directorate. Businesses in the human resources consultancy services sector would find this tender a suitable opportunity to contribute to enhancing customer care skills within the London Borough of Croydon. The procurement stage for this opportunity is the award phase, indicating that the supplier selection has been finalised and the contract is now active.

## Notice

The Council is seeking to engage a supplier for the Training of staff within the Housing directorate with enhanced customer care skills, knowledge and behaviours to make a real difference to the interactions with our customers. The requirement is to train circa 400 members of staff and 80 managers. This opportunity is available on https://in-tendhost.co.uk/croydontenders/

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d5b1f87c-f961-48c9-90f3-a5f96f5dd00c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Apr 2024 |
| Submission deadline | 31 Aug 2023 |
| Future notice date | Not specified |
| Award date | 15 Oct 2023 |
| Contract period | 1 Feb 2024 - 31 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF CROYDON |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 1EA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MARY GOBER INTERNATIONAL LTD TRADING AS MGI LEARNING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79414000 - Human resources management consultancy services

## Release History

- 2 Apr 2024 at 10:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d5b1f87c-f961-48c9-90f3-a5f96f5dd00c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d5b1f87c-f961-48c9-90f3-a5f96f5dd00c
  2nd April 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/croydontenders/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7d024bd7-d6f1-43fd-8037-2f2cb135cd71. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7d024bd7-d6f1-43fd-8037-2f2cb135cd71.json.