---
title: "Social media contact and engagement platform"
ocid: "ocds-b5fd17-7d0dd9ce-c434-478c-ab78-83849dd55717"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7d0dd9ce-c434-478c-ab78-83849dd55717"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7d0dd9ce-c434-478c-ab78-83849dd55717.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7d0dd9ce-c434-478c-ab78-83849dd55717.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POLICE DIGITAL SERVICE"
published: "2021-05-21"
---

# Social media contact and engagement platform

Buyer: POLICE DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-7d0dd9ce-c434-478c-ab78-83849dd55717

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7d0dd9ce-c434-478c-ab78-83849dd55717.json)

## Summary

The Police Digital Service has successfully procured a multi-supplier framework agreement for a "Social media contact and engagement platform," aimed at supporting UK Policing and other Bluelight emergency services. This procurement falls within the services industry, specifically classified under system and support services and various software-related services. The contract, which is awarded to SocialSignIn Ltd, trading as Orlo and Softcat plc, commenced on 23 April 2021 and will last for four years, with potential extensions. The procurement method employed was a selective procedure through negotiation, with the tender period concluding on 5 January 2021, prior to the award date of 1 April 2021.

This framework agreement creates significant opportunities for businesses specialising in social media management solutions, software development, and IT consultancy services. Companies with capabilities in delivering secure and auditable internet services are particularly well-suited to compete in future tenders of this nature. Engaging with emergency services and public sector clients opens avenues for business growth, especially for firms looking to establish long-term contracts within the public sector ecosystem.

## Notice

The Contracting Authority has procured a multi- supplier framework agreement (2 suppliers) on behalf of UK Policing and other Bluelight emergency services. This will be for a period of 4 years (with an initial term of 2 years and the option for the Contracting Authority acting in its sole discretion, to extend for two further periods of 1 years each), commencing on 23 April 2021. The framework will be for the delivery of a mobile & desktop based social media management platform, which will enable users to operate and control all their corporate social media channels in one place in a safe, secure and auditable way.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ec782230-aa72-4a6d-9a7b-76fb6fecd578 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2021 |
| Submission deadline | 5 Jan 2021 |
| Future notice date | Not specified |
| Award date | 31 Mar 2021 |
| Contract period | 22 Apr 2021 - 22 Apr 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £12,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE DIGITAL SERVICE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC4R 1AP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Vintry |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | SOCIALSIGNIN LTD, TRADING AS ORLO; SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services
- 72260000 - Software-related services
- 72268000 - Software supply services
- 72400000 - Internet services
- 72600000 - Computer support and consultancy services

## Release History

- 21 May 2021 at 13:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ec782230-aa72-4a6d-9a7b-76fb6fecd578

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ec782230-aa72-4a6d-9a7b-76fb6fecd578
  21st May 2021 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=35720&B=BLUELIGHT
  The procurement documents were available for unrestricted and full direct access, free of charge, at: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=35720&B=BLUELIGHT
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/94392
  The Framework Agreement is available for use by all UK Police Forces (see link for list) - https://www.police.uk/forces/

## Notice URLs

- https://www.police.uk/forces/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7d0dd9ce-c434-478c-ab78-83849dd55717. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7d0dd9ce-c434-478c-ab78-83849dd55717.json.