---
title: "FHICT021 supply/implement Unified Communcations & Contact Centre"
ocid: "ocds-b5fd17-7d23db3b-adc8-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7d23db3b-adc8-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7d23db3b-adc8-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7d23db3b-adc8-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FUTURES HOUSING GROUP"
published: "2016-11-18"
---

# FHICT021 supply/implement Unified Communcations & Contact Centre

Buyer: FUTURES HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-7d23db3b-adc8-11e6-9901-0019b9f3037b

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## Summary

The procurement process involves Futures Housing Group, seeking proposals for the project titled "FHICT021 supply/implement Unified Communications & Contact Centre." This initiative falls within the integrated telecommunications services category and is located in the East Midlands, United Kingdom. The procurement is currently in the award stage, with a contract value of £400,000. The contract period commenced on 1st September 2015 and will conclude on 31st August 2018. The deadline for tender submissions was 1st January 2015, and the awarded contract announcement was made on 10th June 2015.

This tender presents significant opportunities for businesses focused on telecommunications and technology solutions, especially those specialising in unified communications and contact centre systems. Companies that can provide integration of multiple communication channels such as voice, video, and messaging are ideally placed to compete. Additionally, small and medium-sized enterprises (SMEs) could particularly benefit, as the procurement process is suited to their capabilities, enabling them to enhance their client base and expand service offerings within the public sector.

## Notice

Futures Housing Group currently utilises Cisco Unified Communications Manager (CCUM) with IPFX. To enable strategic objectives relating to customer 'channel shift' and improved organisational communications a Unified Communications system with multi channel Contact Centre is required. The supplier must also provide services to take over supporting the organisations existing Cisco based LAN/WAN infrastructure (currently provided by the existing CCUM/IPFX incumbent). Organisational communication improvement via telephone, email, instant messaging, video and desktop sharing/collaboration is required, with customers benefitting from multiple communication channel options including telephone, email, SMS, Skype, web chat and video, being managed by our Customer Services Teams via a Contact Centre in a consistent manner at first point of contact. The UC and CC systems must work in a multi site environment supporting fixed (desk based), mobile, remote and flexible working team members using a range of devices. Existing ISDN based communications are to be replaced with SIP to enable efficiencies, rationalisation and improve organisational resilience and flexibility. Upgrade and/or replacement options for the existing CCUM and IPFX systems will be considered. Futures Housing Group has identified Microsoft Lync 2013 as a potential UC system and Aspect Unified IP and Enghouse EICC (formerly Zeacom) as potential CC solutions and is seeking proposals by Competitive Dialogue either based upon these systems or upon equal and approved alternatives meeting or exceeding the same capabilities

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c692929d-12d5-4cfd-b49a-f90712d9bfee |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 1 Jan 2015 |
| Future notice date | Not specified |
| Award date | 9 Jun 2015 |
| Contract period | 31 Aug 2015 - 31 Aug 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | £400,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FUTURES HOUSING GROUP |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE5 3RE |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF13 South and West Derbyshire |
| Local authority | Amber Valley |
| Electoral ward | Crich & South Wingfield |
| Westminster constituency | Amber Valley |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AMILLAN |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64227000 - Integrated telecommunications services

## Release History

- 18 Nov 2016 at 20:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c692929d-12d5-4cfd-b49a-f90712d9bfee

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c692929d-12d5-4cfd-b49a-f90712d9bfee
  17th June 2015 - Awarded contract notice on Contracts Finder
- http://www.mytenders.org/search/show/search_view.aspx?ID=JUN110312
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.procuringourfutures.co.uk

## Provenance

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