--- title: "British Museum Fundraising CRM" ocid: "ocds-b5fd17-7d634d95-3966-4142-8e77-62dd6bc41a59" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7d634d95-3966-4142-8e77-62dd6bc41a59" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7d634d95-3966-4142-8e77-62dd6bc41a59.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-7d634d95-3966-4142-8e77-62dd6bc41a59.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE TRUSTEES OF THE BRITISH MUSEUM" published: "2024-09-30" --- # British Museum Fundraising CRM Buyer: THE TRUSTEES OF THE BRITISH MUSEUM Current stage: Tender OCID: ocds-b5fd17-7d634d95-3966-4142-8e77-62dd6bc41a59 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7d634d95-3966-4142-8e77-62dd6bc41a59) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7d634d95-3966-4142-8e77-62dd6bc41a59.json) ## Summary The Trustees of the British Museum are inviting tenders for the replacement of their Fundraising Customer Relationship Management (CRM) system. The procurement falls under the industry category of Customer Relation Management software packages, with a delivery location in London, United Kingdom. Currently in the Tender stage, this open procedure requires interested parties to submit their proposals by 4 November 2024 at 13:00 UTC. The contract, expected to commence on 1 April 2025 and run until 31 March 2031, has an indicative value of £500,000. This initiative aims to configure a new SaaS fundraising CRM, migrate existing data from the current on-premises solution, and ensure ongoing support for the CRM system. This tender represents a significant opportunity for businesses specialising in CRM solutions, particularly those with experience in SaaS platforms, data migration, and support services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate. Companies that can provide innovative and scalable CRM solutions tailored to philanthropic, corporate sponsorship, and membership needs will find this project aligns well with their capabilities, potentially driving business growth and strengthening their portfolio by working with a prestigious institution such as the British Museum. ## Notice The British Museum is looking to replace its Fundraising CRM system. The CRM is critical tool for managing engagement with the Museum's supporters and prospects, which includes its Membership base. The CRM acts as a central database for supporter/prospect information and supports the web-based sales channels for memberships and event tickets, thereby providing both internal and external facing components. The scope of the procurement includes: a) configuration of a new SaaS fundraising CRM to meet the British Museum's requirements associated with philanthropy, corporate sponsorship, membership and events, b) migration of CRM data from the existing on premises solution to the new SaaS CRM c) ongoing support for the new fundraising CRM. The estimated contract value is based on maximum contract duration of six years (three year initial term with up to three further one year extensions) and assumptions relating to the number of records that will be stored in the CRM, and the number of unique users over that period so should be treated as indicative only. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8b51e781-6c7d-4b49-9cd4-7d0446fa6b14 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Sep 2024 | | Submission deadline | 4 Nov 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2025 - 31 Mar 2031 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE TRUSTEES OF THE BRITISH MUSEUM | | Locality | LONDON | | Post town | Central London | | Postcode | WC1B 3DG | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI36 Camden | | Local authority | Camden | | Electoral ward | Bloomsbury | | Westminster constituency | Holborn and St Pancras | | Delivery location | TLI London | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48445000 - Customer Relation Management software package ## Release History - 30 Sep 2024 at 11:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8b51e781-6c7d-4b49-9cd4-7d0446fa6b14 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/8b51e781-6c7d-4b49-9cd4-7d0446fa6b14 30th September 2024 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/delta/respondToList.html?noticeId=886098570 Please follow this link to view the notice. ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7d634d95-3966-4142-8e77-62dd6bc41a59. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7d634d95-3966-4142-8e77-62dd6bc41a59.json.