---
title: "One year fixed term contract for licences for a social media management platform"
ocid: "ocds-b5fd17-7d7165b6-41d0-4d4b-8ba4-540bf5bd4eba"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7d7165b6-41d0-4d4b-8ba4-540bf5bd4eba"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7d7165b6-41d0-4d4b-8ba4-540bf5bd4eba.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7d7165b6-41d0-4d4b-8ba4-540bf5bd4eba.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST SUFFOLK COUNCIL"
published: "2021-03-24"
---

# One year fixed term contract for licences for a social media management platform

Buyer: WEST SUFFOLK COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-7d7165b6-41d0-4d4b-8ba4-540bf5bd4eba

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7d7165b6-41d0-4d4b-8ba4-540bf5bd4eba)  
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## Summary

The procurement process involves a one-year fixed-term contract for licences for a social media management platform, initiated by West Suffolk Council. This contract, valued at £4,550, falls under the software and information systems category and is located in the East of England. The award was published on 24 March 2021, following the open procurement method which allows for broad participation, with the tender period concluding on 22 March 2021, prior to the contract commencement on 31 March 2021.

This opportunity is well-suited for small and medium enterprises (SMEs) specialising in software solutions and social media management services. Businesses capable of providing secure, cloud-based platforms to facilitate communication and interaction through social media channels would greatly benefit from this contract. With the council's focus on improving resident engagement through effective use of social media, competitive tendering in this area presents avenues for growth and collaboration with local government entities.

## Notice

The contract is to allow officers authorised to post to West Suffolk social media accounts access to a cloud based social media management platform. Social media is a channel for residents to reach the council, like telephone and email. They expect a timely response. The platform users need to work together to do this, and the platform provides the security and transparency to share this. Users include Customer Service agents for responding to queries, Communication team members for responding and proactive scheduling, and officers from other services including waste and elections for ad hoc scheduling of campaign material.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ffe5778a-073c-46ca-b8f8-290c568ede41 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Mar 2021 |
| Submission deadline | 22 Mar 2021 |
| Future notice date | Not specified |
| Award date | 22 Mar 2021 |
| Contract period | 30 Mar 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,550 |
| Lots value | Not specified |
| Awards value | £4,550 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST SUFFOLK COUNCIL |
| Locality | BURY ST EDMUNDS |
| Post town | Ipswich |
| Postcode | IP33 3YU |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH64 West Suffolk |
| Local authority | West Suffolk |
| Electoral ward | Minden |
| Westminster constituency | Bury St Edmunds and Stowmarket |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CROWD CONTROL HQ |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Mar 2021 at 16:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ffe5778a-073c-46ca-b8f8-290c568ede41

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ffe5778a-073c-46ca-b8f8-290c568ede41
  24th March 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7d7165b6-41d0-4d4b-8ba4-540bf5bd4eba. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7d7165b6-41d0-4d4b-8ba4-540bf5bd4eba.json.