--- title: "FWK1116-Provision of Customer Services Training" ocid: "ocds-b5fd17-7db37b59-9443-4c6a-be4d-b787dbfa8cd3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7db37b59-9443-4c6a-be4d-b787dbfa8cd3" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7db37b59-9443-4c6a-be4d-b787dbfa8cd3.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-7db37b59-9443-4c6a-be4d-b787dbfa8cd3.json" source: "Contracts Finder" current_stage: "Tender" buyer: "PARLIAMENT UK" published: "2018-04-24" --- # FWK1116-Provision of Customer Services Training Buyer: PARLIAMENT UK Current stage: Tender OCID: ocds-b5fd17-7db37b59-9443-4c6a-be4d-b787dbfa8cd3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7db37b59-9443-4c6a-be4d-b787dbfa8cd3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7db37b59-9443-4c6a-be4d-b787dbfa8cd3.json) ## Summary The Parliament UK is inviting bids for the provision of Customer Services Training under the tender reference FWK1116. This opportunity, classified under Staff training services, is part of an open procurement process and is currently in the tender stage, with a submission deadline set for 12:00 noon on 22 May 2018. The training will be delivered to staff on the Parliamentary Estate, supporting the implementation of a customer service strategy and associated learning initiatives. The anticipated contract will commence on 2 July 2018 and has a duration of four years, with a total estimated value of £250,000. This tender presents a valuable opportunity for training service providers, especially those with experience in customer service and staff development. Businesses that specialise in management training, vocational training, and personal development services would be particularly well-suited to compete for this contract. Suppliers will need to demonstrate their capability to innovate and adapt training methods to meet the evolving needs of Parliament UK, ensuring a consistent approach aligned with organisational goals while fostering a culture of service excellence among staff. ## Notice The Authority wants to appoint a supplier who can work with us to deliver customer service training and potentially other learning interventions that supports achievement of our customer service strategy and delivers cultural change. This training will be delivered to members of staff who work on the Parliamentary Estate. The Authority's starting point will be to develop and deliver a core workshop that compliments the roll out of the Compliments, Complaints or Comments (CCC) Project. We are seeking a provider who is able to work in partnership with us, to refine and adapt methods and content to meet our needs as the CCC Project develops and who can potentially suggest new methods and innovations to help us achieve our strategy and drive change. In addition to the CCC project business teams may have additional Customer Service learning and development requirements. They will be able to access support via this Framework so that all customer service training is delivered in a consistent manner and supports the KPMG Nunwood 6 Pillars approach whilst also meeting individual departmental needs. Any learning intervention outside of the CCC project will need prior written permission from the Contract Manager. We are aiming to offer training which enables staff to be willing to seek, respond positively to and reflect on feedback, using it to improve services. Any intervention will need to support staff to develop these skills alongside encouraging adoption of our organisational behaviours launched in 2017. Additional information: Tender submissions must be uploaded to the e-procurement portal: electronic responses submitted via email are not acceptable. To access these documents select the tender reference FWK1116 in the "current tenders" list, click on the "view tender details" and express interest by clicking on the button provided. You will need to register your company details, thereafter you will be issued with a username and password. If you have previously registered with In-Tend, please follow the link shown which will redirect you to the home page where you can log on using your existing username and password to collect the tender documents. If you have registered and forgotten your username and password, click on the "forgotten password" link on the In-Tend homepage. Please keep this username and password secure and do not pass it to any third parties. If you are experiencing problems, please contact the PPCS Business Support team via email: ppcs@parliament.uk or call +44 (0)207 219 1600 for further assistance. You are advised to allow sufficient time when responding to this ITT, and for the full uploading of documents, prior to the closing date of 12:00 noon UK time on 22.5.2018. Late tenders will not be accepted. If you are uploading multiple documents you will have to individually load one document at a time or you can opt to zip all the documents in an application such as WinZip or WinRAR. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/00961b12-2f56-4cda-b9d9-c6c2361adc2a | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Apr 2018 | | Submission deadline | 22 May 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jul 2018 - 1 Jul 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £250,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | PARLIAMENT UK | | Locality | LONDON | | Post town | South West London | | Postcode | SW1A 0PW | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | TLI London | ## CPV Codes ### Divisions - 80 - Education and training services ### Codes - 80000000 - Education and training services - 80500000 - Training services - 80510000 - Specialist training services - 80511000 - Staff training services - 80521000 - Training programme services - 80530000 - Vocational training services - 80531000 - Industrial and technical training services - 80532000 - Management training services - 80570000 - Personal development training services ## Release History - 24 Apr 2018 at 13:50 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/00961b12-2f56-4cda-b9d9-c6c2361adc2a - 24 Apr 2018 at 13:49 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/00961b12-2f56-4cda-b9d9-c6c2361adc2a - 24 Apr 2018 at 13:47 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/00961b12-2f56-4cda-b9d9-c6c2361adc2a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/00961b12-2f56-4cda-b9d9-c6c2361adc2a 24th April 2018 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/parliamentuk/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7db37b59-9443-4c6a-be4d-b787dbfa8cd3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7db37b59-9443-4c6a-be4d-b787dbfa8cd3.json.