---
title: "1-928 Understanding Driver Frustration Stress and Aggression"
ocid: "ocds-b5fd17-7dc6adb1-a184-426e-9246-61f78d4c9721"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7dc6adb1-a184-426e-9246-61f78d4c9721"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7dc6adb1-a184-426e-9246-61f78d4c9721.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7dc6adb1-a184-426e-9246-61f78d4c9721.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2019-11-05"
---

# 1-928 Understanding Driver Frustration Stress and Aggression

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-7dc6adb1-a184-426e-9246-61f78d4c9721

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## Summary

Highways England has completed a procurement process for the project titled "Understanding Driver Frustration Stress and Aggression" in the research and consultancy services industry. The contract was awarded on 5 November 2019, with a value of £73,172, and is set to run from the award date until 31 May 2020. This procurement method was selective and involved a framework agreement, with the project's focus on understanding driver behaviour on the Strategic Road Network in the North East of the United Kingdom.

This tender presents valuable opportunities for research and consultancy firms, particularly those specialising in social research, behavioural analytics, and transport studies. Companies with expertise in understanding human behaviour and developing intervention strategies will be well-positioned to engage in similar projects in the future, leveraging insights gained to enhance driver safety and experience on major roadways.

## Notice

Highways England's Social Research and Behaviour Change Team are seeking to commission expert research services to provide us with a better understanding how frustration, stress and aggression influences driver experiences and behaviour on the Strategic Road Network (SRN) and to use this to help us identify potential interventions we could deliver (alone or with partners) to minimise driver frustration, stress and aggression and related behaviours on the SRN. The delivery of these interventions is not part of this project.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3a0b8836-7aca-4986-b77c-c173497da14e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Nov 2019 |
| Submission deadline | 21 Aug 2019 |
| Future notice date | Not specified |
| Award date | 5 Nov 2019 |
| Contract period | 5 Nov 2019 - 31 May 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £73,172 |
| Lots value | Not specified |
| Awards value | £73,172 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARUP |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 5 Nov 2019 at 11:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3a0b8836-7aca-4986-b77c-c173497da14e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3a0b8836-7aca-4986-b77c-c173497da14e
  5th November 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b7e14ad7-0cd3-49aa-8076-0c2a9259436a
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7dc6adb1-a184-426e-9246-61f78d4c9721. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7dc6adb1-a184-426e-9246-61f78d4c9721.json.