--- title: "Video Carephones and Virtual Care Agency" ocid: "ocds-b5fd17-7ddf24af-dac3-4cd9-ba84-8b82945411a7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ddf24af-dac3-4cd9-ba84-8b82945411a7" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7ddf24af-dac3-4cd9-ba84-8b82945411a7.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-7ddf24af-dac3-4cd9-ba84-8b82945411a7.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NORFOLK COUNTY COUNCIL" published: "2023-08-07" --- # Video Carephones and Virtual Care Agency Buyer: NORFOLK COUNTY COUNCIL Current stage: Tender OCID: ocds-b5fd17-7ddf24af-dac3-4cd9-ba84-8b82945411a7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ddf24af-dac3-4cd9-ba84-8b82945411a7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7ddf24af-dac3-4cd9-ba84-8b82945411a7.json) ## Summary The Norfolk County Council is inviting tenders for the procurement of Video Carephones and Virtual Care Agency services. The contract is in the Health and social work services industry category and is classified as an Open procedure above threshold. The tender period ends on 8th September 2023, with a contract period starting on 1st December 2023 and ending on 30th November 2025. Businesses interested in providing IT services, consulting, software development, Internet support, and telecommunications equipment could find opportunities for growth through this tender. This procurement process offers a 2-year contract with a possible 1-year extension. The council seeks to engage SMEs and the selected vendors will provide infrastructure support for 200 Video Carephone devices in the community, deliver virtual Care agency support for up to 100 people, and ensure ongoing support, training, data reporting, and recycling services. Businesses with expertise in health tech, IT services, and telecommunications are well-suited to compete in this opportunity by meeting the requirements set by the Norfolk County Council. ## Notice Norfolk County wishes to commission the following; o Software and the infrastructure support for 200 Video Carephone devices to be used in the Community (including ongoing support for the existing devices currently being used). The infrastructure support to include the following; o Set up of devices for individual people (and dealing with any returns and recycling of devices) o Training of key stakeholders in the use of the devices o Data and reporting on device usage o Delivery of a virtual Care agency support (non CQC regulated activity) for up to 100 people initially but with the ability to support more if demand and devices allow. Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions. Additional information: This procurement will be managed electronically via the Council's e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the 'tenders' section and 'express an interest' to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk. Delivery Notes orfolk County wishes to commission the following; o Software and the infrastructure support for 200 Video Carephone devices to be used in the Community (including ongoing support for the existing devices currently being used). The infrastructure support to include the following; o Set up of devices for individual people (and dealing with any returns and recycling of devices) o Training of key stakeholders in the use of the devices o Data and reporting on device usage o Delivery of a virtual Care agency support (non CQC regulated activity) for up to 100 people initially but with the ability to support more if demand and devices allow. Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions. This contract is for 2 years with a possible extension of 1 year. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0f4f558b-cf91-487a-ac38-1bdc7304f0e2 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Aug 2023 | | Submission deadline | 8 Sep 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Dec 2023 - 30 Nov 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORFOLK COUNTY COUNCIL | | Locality | NORFOLK | | Post town | Norwich | | Postcode | NR1 2DH | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH51 Norwich and East Norfolk | | Local authority | Norwich | | Electoral ward | Lakenham | | Westminster constituency | Norwich South | | Delivery location | Not specified | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 72 - IT services: consulting, software development, Internet and support - 85 - Health and social work services ### Codes - 32500000 - Telecommunications equipment and supplies - 72000000 - IT services: consulting, software development, Internet and support - 85000000 - Health and social work services ## Release History - 7 Aug 2023 at 13:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0f4f558b-cf91-487a-ac38-1bdc7304f0e2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0f4f558b-cf91-487a-ac38-1bdc7304f0e2 7th August 2023 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/norfolkcc/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.norfolk.gov.uk - https://in-tendhost.co.uk/norfolkcc - https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ddf24af-dac3-4cd9-ba84-8b82945411a7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7ddf24af-dac3-4cd9-ba84-8b82945411a7.json.