---
title: "South Kesteven DC Integrated Housing Management System"
ocid: "ocds-b5fd17-7df50b56-ecd9-4af1-acca-57828ce5640a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7df50b56-ecd9-4af1-acca-57828ce5640a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7df50b56-ecd9-4af1-acca-57828ce5640a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7df50b56-ecd9-4af1-acca-57828ce5640a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WELLAND PROCUREMENT UNIT"
published: "2022-04-19"
---

# South Kesteven DC Integrated Housing Management System

Buyer: WELLAND PROCUREMENT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-7df50b56-ecd9-4af1-acca-57828ce5640a

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## Summary

The South Kesteven District Council, through the Welland Procurement Unit, has completed a tender for an Integrated Housing Management System, valued at £776,981. This procurement falls under the software package and information systems category (CPV code: 48000000) and is executed via a selective method, using a call-off from the Crown Commercial Services Framework RM3821, Lot 2B - Environment and Planning. The contract commenced on 14th April 2022 and is set to run until 31st March 2029, with the tender period concluding on 24th January 2022. The delivery address for the service is located in Grantham, England, at postal code NG31 6PZ.

This tender presents significant growth opportunities for SMEs, particularly those specialising in software development and customer relationship management systems for the housing sector. Businesses that offer innovative IT solutions, particularly those that can integrate features such as real-time reporting, user-friendly online portals for tenants and contractors, and effective case management workflows, would be well-positioned to compete. The focus on enhancing customer experience and operational efficiency makes this contract particularly attractive for providers able to meet the specific needs outlined by the council.

## Notice

South Kesteven District Council has tendered for the provision of an Integrated Housing Management solution, run via Further Competition from the Crown Commercial Services Framework RM3821, Lot 2B - Environment and Planning. The aims/objectives/service priorities for this contract are: A full CRM (Customer Record Management) dashboard highlighting the customer their tenancies, properties, historic contacts and ongoing cases/needs Our staff to live view and update details whilst in a tenant's home Tenants and leaseholders to view their accounts, request repairs, and manage their details from online portals at anytime of the day or night Our contractors to receive and update works orders and programmes of works via an online contractor portal Customer complaints, Anti-Social Behaviour cases, to be stored and managed through effective system-based workflows Real time reporting enabling true business led decisions to be taken These are just a few benefits that can be realised from procuring and implementing a new Integrated Housing Management System.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5a138a51-f59a-4b60-99fb-37df0e869298 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Apr 2022 |
| Submission deadline | 24 Jan 2022 |
| Future notice date | Not specified |
| Award date | 13 Apr 2022 |
| Contract period | 13 Apr 2022 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £776,981 |
| Lots value | Not specified |
| Awards value | £776,981 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WELLAND PROCUREMENT UNIT |
| Locality | GRANTHAM |
| Post town | Nottingham |
| Postcode | NG31 6PZ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | South Kesteven |
| Electoral ward | Grantham St Wulfram's |
| Westminster constituency | Grantham and Bourne |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AAREON |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 50 - Repair and maintenance services

### Codes

- 48000000 - Software package and information systems
- 50324100 - System maintenance services
- 50334400 - Communications system maintenance services

## Release History

- 19 Apr 2022 at 14:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5a138a51-f59a-4b60-99fb-37df0e869298

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5a138a51-f59a-4b60-99fb-37df0e869298
  19th April 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7df50b56-ecd9-4af1-acca-57828ce5640a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7df50b56-ecd9-4af1-acca-57828ce5640a.json.