---
title: "Expert Service Partner NGCC (Build)"
ocid: "ocds-b5fd17-7e10ad63-6b19-4b00-8795-d5ce6ca4277e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e10ad63-6b19-4b00-8795-d5ce6ca4277e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7e10ad63-6b19-4b00-8795-d5ce6ca4277e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7e10ad63-6b19-4b00-8795-d5ce6ca4277e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2021-11-16"
---

# Expert Service Partner NGCC (Build)

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-7e10ad63-6b19-4b00-8795-d5ce6ca4277e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e10ad63-6b19-4b00-8795-d5ce6ca4277e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7e10ad63-6b19-4b00-8795-d5ce6ca4277e.json)

## Summary

The Department for Work and Pensions, located in Blackpool, England, has awarded a contract titled "Expert Service Partner NGCC (Build)" for the provision of contact centre design, implementation, testing, and assurance services. This award falls under the information technology services category, with a total contract value of £2,400,000. The contract period commenced on 23rd July 2021 and will conclude on 31st January 2023. The procurement was conducted through a selective method via a call-off from a framework agreement, signalling that the tender process has reached completion as of 16th November 2021.

This contract presents substantial opportunities for businesses within the information technology sector, especially those specialising in contact centre services or related areas. Small and medium-sized enterprises (SMEs) are encouraged to consider competing for similar tenders, given the stipulated suitability for SMEs within this procurement process. Engaging with such contracts can enable businesses to expand their service offerings, enhance visibility in the public sector, and foster growth through collaboration with a significant government department.

## Notice

A contract has been awarded to Anana Ltd for the provision of contact centre design, implementation, testing and assurance services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f0e50899-4fdd-4783-b976-222df5a4bc40 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Nov 2021 |
| Submission deadline | 10 Nov 2020 |
| Future notice date | Not specified |
| Award date | 22 Jul 2021 |
| Contract period | 22 Jul 2021 - 31 Jan 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,400,000 |
| Lots value | Not specified |
| Awards value | £2,400,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 16 Nov 2021 at 15:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f0e50899-4fdd-4783-b976-222df5a4bc40

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f0e50899-4fdd-4783-b976-222df5a4bc40
  16th November 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/94d67d20-54ad-4c77-a4db-8affc305fd37
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e10ad63-6b19-4b00-8795-d5ce6ca4277e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7e10ad63-6b19-4b00-8795-d5ce6ca4277e.json.