---
title: "Contact Centre Solution for Somerset Council"
ocid: "ocds-b5fd17-7e23ded9-93d3-440d-b405-5006ffc3b8f5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e23ded9-93d3-440d-b405-5006ffc3b8f5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7e23ded9-93d3-440d-b405-5006ffc3b8f5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7e23ded9-93d3-440d-b405-5006ffc3b8f5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOMERSET COUNCIL"
published: "2025-07-08"
---

# Contact Centre Solution for Somerset Council

Buyer: SOMERSET COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-7e23ded9-93d3-440d-b405-5006ffc3b8f5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e23ded9-93d3-440d-b405-5006ffc3b8f5)  
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## Summary

Somerset Council has completed the procurement process for a "Contact Centre Solution," conducted within the IT services industry category. The tender was handled through a selective procurement method, leveraging a call-off from a framework agreement (CCS GCloud 14). The contract, valued at £150,000 annually, covers the period from 5th July 2025 to 4th July 2027, and is based in Taunton, with postal code TA14DY, England. The process reached the award stage, with the contract awarded on 5th July 2025 to Kerv Experience Ltd. The procurement was aimed to benefit small and medium-sized enterprises (SMEs), although it is not specifically targeted at voluntary, community, and social enterprises (VCSEs).

This tender offers substantial growth opportunities for businesses specialising in IT services, particularly those experienced in developing or supporting contact centre solutions. Firms operating within the SME sector will find this tender especially beneficial due to the suitability criteria. Given the project's scale and technological requirements, businesses with a proven track record in handling comprehensive IT solutions for large organisations, like councils, are well-suited to compete effectively in such tenders. The partnership with Somerset Council provides potential entrants with a foothold in the public sector, a promising area for sustained business development.

## Notice

Contact Centre solution for Somerset Council. Awarded via CCS GCloud 14. 12 Month contract with optional 12 month extension

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d4e4a41a-0973-474c-8f2d-b0cefe66f99f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jul 2025 |
| Submission deadline | 1 Jul 2025 |
| Future notice date | Not specified |
| Award date | 4 Jul 2025 |
| Contract period | 4 Jul 2025 - 4 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | £150,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOMERSET COUNCIL |
| Locality | TAUNTON |
| Post town | Taunton |
| Postcode | TA1 4DY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK62 Somerset |
| Local authority | Somerset |
| Electoral ward | Bishop's Hull & Taunton West |
| Westminster constituency | Taunton and Wellington |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KERV EXPERIEINCE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 Jul 2025 at 07:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d4e4a41a-0973-474c-8f2d-b0cefe66f99f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d4e4a41a-0973-474c-8f2d-b0cefe66f99f
  8th July 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.somerset.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e23ded9-93d3-440d-b405-5006ffc3b8f5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7e23ded9-93d3-440d-b405-5006ffc3b8f5.json.