--- title: "Early market engagement for Food Retail, Delivered Hospitality and Events Management systems" ocid: "ocds-b5fd17-7e2b3836-dde1-4ddd-bc9f-d583d329d377" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e2b3836-dde1-4ddd-bc9f-d583d329d377" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7e2b3836-dde1-4ddd-bc9f-d583d329d377.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-7e2b3836-dde1-4ddd-bc9f-d583d329d377.json" source: "Contracts Finder" current_stage: "Planning" buyer: "NEWCASTLE UNIVERSITY" published: "2021-06-08" --- # Early market engagement for Food Retail, Delivered Hospitality and Events Management systems Buyer: NEWCASTLE UNIVERSITY Current stage: Planning OCID: ocds-b5fd17-7e2b3836-dde1-4ddd-bc9f-d583d329d377 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e2b3836-dde1-4ddd-bc9f-d583d329d377) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7e2b3836-dde1-4ddd-bc9f-d583d329d377.json) ## Summary The procurement process initiated by Newcastle University involves early market engagement for systems related to Food Retail, Delivered Hospitality, and Events Management. This process is currently in the planning stage and aims to improve the university's operational efficiency, which serves approximately 6,000 staff and 24,000 students. Key dates include the engagement end date, set for 8 September 2021. The value of the projected contract is £150,000, and it falls under the category of software packages, specifically point of sale (POS) software. Interested parties are encouraged to register their interest through the university's e-tender system, ProContract. This tender represents significant opportunities for software providers specialising in integrated systems that enhance hospitality and event management workflows. Businesses that offer point of sale, human resources, sales, marketing, and customer relationship management software packages would be particularly suited to compete. As Newcastle University seeks to streamline its processes and reduce manual workloads, companies capable of delivering comprehensive solutions that meet the university's diverse needs may find a lucrative partnership ahead. ## Notice Newcastle University are reviewing their Food Retail, Delivered Hospitality and Events Management systems. The University has approximately 6,000 staff and 24,000 students. The Hospitality & Commercial Services turnover, pre-Covid, was in the region of PS5.2m and provided the following services: 1. a catered halls of residence supporting approximately 800 first year students. 2. 19 retail outlets (cafes and restaurants) currently with 31 tills, including loyalty and promotion schemes to encourage customer retention and growth. 3. conference bookings, managing venues and on-site accommodation. 4. event catering looking after both internal meetings / events and external conference customers, delivered across Campus from a central production site. A number of different systems are currently used to manage these, some interfaced but also with some manual processes to transfer information. Ideally one system would be able to manage all services, or we'd be looking to reduce the number of systems and the manual processes. The University's SAP system will / is expected to be used for processing invoices and paying suppliers, and overall financial reporting. Also: On the retail side, there is a need to develop pre-paid catering packages for students not in catered halls of residences to use in the retail outlets, improve management accounting reporting and management of performance. On the event catering and conference side, there is a need to improve the ability for customers to book and manage their events, to communicate more effectively with customers and to improve back office efficiency. In preparation for a tender exercise, the University is conducting early market engagement to better understand possible solutions and estimated costs. To this end we are seeking discussions with companies who could potentially supply some or all of our requirements. Please register your interest on the Unversity's e-tender system - ProContract: https://procontract.due-north.com/Login including information about the services your system covers, an overview of the functionality, and what differentiates your system and company from others in the market. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/69389a66-488a-4eac-b61a-a9852f952bce | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Jun 2021 | | Submission deadline | Not specified | | Future notice date | 8 Sep 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £150,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NEWCASTLE UNIVERSITY | | Locality | NEWCASTLE UPON TYNE | | Post town | Newcastle upon Tyne | | Postcode | NE1 7RU | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC43 Tyneside | | Local authority | Newcastle upon Tyne | | Electoral ward | Monument | | Westminster constituency | Newcastle upon Tyne Central and West | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48110000 - Point of sale (POS) software package - 48422000 - Software package suites - 48445000 - Customer Relation Management software package - 48450000 - Time accounting or human resources software package - 48480000 - Sales, marketing and business intelligence software package ## Release History - 8 Jun 2021 at 07:17 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/69389a66-488a-4eac-b61a-a9852f952bce ## Documents - https://www.contractsfinder.service.gov.uk/Notice/69389a66-488a-4eac-b61a-a9852f952bce 8th June 2021 - Early engagement notice on Contracts Finder ## Notice URLs - https://procontract.due-north.com/Login - https://www.ncl.ac.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e2b3836-dde1-4ddd-bc9f-d583d329d377. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7e2b3836-dde1-4ddd-bc9f-d583d329d377.json.