---
title: "Ticketing System for the Department for Business and Trade"
ocid: "ocds-b5fd17-7e479914-3c00-48d0-8c08-cfdef3edcc0b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e479914-3c00-48d0-8c08-cfdef3edcc0b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7e479914-3c00-48d0-8c08-cfdef3edcc0b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7e479914-3c00-48d0-8c08-cfdef3edcc0b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR INTERNATIONAL TRADE"
published: "2024-01-15"
---

# Ticketing System for the Department for Business and Trade

Buyer: DEPARTMENT FOR INTERNATIONAL TRADE  
Current stage: Award  
OCID: ocds-b5fd17-7e479914-3c00-48d0-8c08-cfdef3edcc0b

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## Summary

The Department for International Trade recently awarded a contract for a Ticketing System to manage enquiries and Export Support Services. The procurement method used was selective, calling off from a framework agreement. The contract value is £150,336 GBP, with a contract period running from November 22, 2023, to November 21, 2024. The buying organisation is the Department for International Trade located in London, United Kingdom.

This tender presents opportunities for businesses in information systems and servers to provide services to the government. Suitable companies would need to compete through a selective process under a framework agreement. The contract period of 12 months allows for steady business growth and the opportunity to establish long-term relationships with the Department for International Trade. Businesses with expertise in managing enquiries and export support services are well-suited to participate and expand their market presence.

## Notice

The Department for Business and Trade have acquired a ticketing system for 12 months to manage enquiries across the department and Export Support Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fea34fa3-fc33-4d6b-a3bb-30b615969799 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jan 2024 |
| Submission deadline | 20 Nov 2023 |
| Future notice date | Not specified |
| Award date | 19 Dec 2023 |
| Contract period | 22 Nov 2023 - 21 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,336 |
| Lots value | Not specified |
| Awards value | £150,336 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR INTERNATIONAL TRADE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZENDESK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48800000 - Information systems and servers

## Release History

- 15 Jan 2024 at 15:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fea34fa3-fc33-4d6b-a3bb-30b615969799

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fea34fa3-fc33-4d6b-a3bb-30b615969799
  15th January 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/380a7d3a-adee-46f7-8634-8d0a9045b84d
  Redacted signed contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e479914-3c00-48d0-8c08-cfdef3edcc0b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7e479914-3c00-48d0-8c08-cfdef3edcc0b.json.