---
title: "006.25 Customer Service Practitioner L2 Apprenticeship - AWARD"
ocid: "ocds-b5fd17-7e5bf6b5-993a-41c0-aed5-1d4f4bb29e70"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e5bf6b5-993a-41c0-aed5-1d4f4bb29e70"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7e5bf6b5-993a-41c0-aed5-1d4f4bb29e70.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7e5bf6b5-993a-41c0-aed5-1d4f4bb29e70.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TELFORD AND WREKIN COUNCIL"
published: "2025-03-05"
---

# 006.25 Customer Service Practitioner L2 Apprenticeship - AWARD

Buyer: TELFORD AND WREKIN COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-7e5bf6b5-993a-41c0-aed5-1d4f4bb29e70

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## Summary

Telford and Wrekin Council has completed the procurement process for the "006.25 Customer Service Practitioner L2 Apprenticeship," aimed at securing a training provider for this apprenticeship. Classified under "Education and Training Services" (CPV code 80000000), the tender covers various locations, including the United Kingdom, British Overseas Territories, and Europe, among others. The procurement followed a selective, restricted procedure, with the tender period ending on 18 February 2025 and the contract running from 6 March 2025 to 31 July 2028. The contract has been awarded to County Training for a value of £21,000.

This tender offers significant opportunities for growth, particularly for training providers capable of delivering robust apprenticeship programmes. Larger businesses and established training providers with a focus on customer service training will find this contract particularly advantageous due to its extended duration and widespread reach. As the contract does not specifically favour SMEs or VCSEs, it is ideally suited for organisations with considerable experience and capacity to manage apprenticeships across multiple geographical regions.

## Notice

To procure a training provider for the Customer Service Practitioner Level 2 apprenticeship.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9b5270ab-0315-4268-bd9c-050e04fa10d7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Mar 2025 |
| Submission deadline | 18 Feb 2025 |
| Future notice date | Not specified |
| Award date | 5 Mar 2025 |
| Contract period | 6 Mar 2025 - 31 Jul 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £21,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TELFORD AND WREKIN COUNCIL |
| Locality | SHROPSHIRE |
| Post town | Telford |
| Postcode | TF3 4JA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG21 Telford and Wrekin |
| Local authority | Telford and Wrekin |
| Electoral ward | Malinslee & Dawley Bank |
| Westminster constituency | Telford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COUNTY TRAINING |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 5 Mar 2025 at 10:53 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9b5270ab-0315-4268-bd9c-050e04fa10d7
- 5 Mar 2025 at 10:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9b5270ab-0315-4268-bd9c-050e04fa10d7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9b5270ab-0315-4268-bd9c-050e04fa10d7
  5th March 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://telford.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e5bf6b5-993a-41c0-aed5-1d4f4bb29e70. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7e5bf6b5-993a-41c0-aed5-1d4f4bb29e70.json.