---
title: "LAA - Virtual Contact Centre 2021"
ocid: "ocds-b5fd17-7e626ebc-d342-43b9-81bf-3de69d12ac85"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e626ebc-d342-43b9-81bf-3de69d12ac85"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7e626ebc-d342-43b9-81bf-3de69d12ac85.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7e626ebc-d342-43b9-81bf-3de69d12ac85.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE."
published: "2021-06-24"
---

# LAA - Virtual Contact Centre 2021

Buyer: MINISTRY OF JUSTICE.  
Current stage: Award  
OCID: ocds-b5fd17-7e626ebc-d342-43b9-81bf-3de69d12ac85

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e626ebc-d342-43b9-81bf-3de69d12ac85)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7e626ebc-d342-43b9-81bf-3de69d12ac85.json)

## Summary

The Ministry of Justice is seeking to procure ongoing support for the LAA Virtual Contact Centre as part of its transformation programme. This tender, titled "LAA - Virtual Contact Centre 2021," falls under the services category related to communication and telecommunication equipment. The procurement process has reached the Award stage, with the contract for the successful supplier, 8x8 UK Limited, officially awarded on 24 March 2021. The contract period is set to commence on 1 April 2021 and will conclude on 31 March 2022, with the total contract value amounting to £244,089. Notably, the end date for the tender period was 24 March 2021.

This contract presents a significant opportunity for businesses specialising in communication services, particularly those experienced in virtual contact centre solutions. Businesses that can effectively respond to the needs outlined by the Ministry of Justice and demonstrate capability in providing telecommunication services could find this to be an advantageous avenue for growth. Additionally, small and medium enterprises (SMEs) are encouraged to participate, as they may bring innovative solutions to the sector.

## Notice

LAA - Virtual Contract Centre - 2021 Provision of ongoing support of the LAA Virtual Contact Centre facility in support of the LAA transformation programme.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/74594291-10c1-4b4c-918e-63a4b2db7e8c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jun 2021 |
| Submission deadline | 24 Mar 2021 |
| Future notice date | Not specified |
| Award date | 24 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £244,089 |
| Lots value | Not specified |
| Awards value | £244,089 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE. |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment

## Release History

- 24 Jun 2021 at 17:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/74594291-10c1-4b4c-918e-63a4b2db7e8c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/74594291-10c1-4b4c-918e-63a4b2db7e8c
  24th June 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e626ebc-d342-43b9-81bf-3de69d12ac85. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7e626ebc-d342-43b9-81bf-3de69d12ac85.json.