---
title: "Telephony Support Services"
ocid: "ocds-b5fd17-7e628d16-e4a7-4b9f-8d73-bfed9edc466b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e628d16-e4a7-4b9f-8d73-bfed9edc466b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7e628d16-e4a7-4b9f-8d73-bfed9edc466b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7e628d16-e4a7-4b9f-8d73-bfed9edc466b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2025-03-26"
---

# Telephony Support Services

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-7e628d16-e4a7-4b9f-8d73-bfed9edc466b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e628d16-e4a7-4b9f-8d73-bfed9edc466b)  
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## Summary

UK Shared Business Services Limited (UKSBS) has recently awarded a contract for Telephony Support Services, classified under IT services (CPV code 72000000). The contract aims to provide comprehensive support for the Unified Communications Telephony System, including system updates, issue resolution, ticket management, and staff training on the IPFX/Call Cabinet system. The contract period runs from 3rd March 2025 to 2nd March 2026, with a final tender deadline previously set for 21st February 2025. This procurement process, conducted via a selective method involving a call-off from a framework agreement, is now in the Award stage with the contract valued at £30,589 GBP.

This contract presents significant opportunities for businesses specialising in IT support and telephony services, particularly small and medium-sized enterprises (SMEs). The successful supplier, Softcat Plc, indicates a promising business relationship for other potential bidders looking to engage in similar opportunities. Companies with expertise in telephony support, system maintenance, and staff training will find such tenders well-suited to their capabilities. Participation in these public procurement processes can facilitate business growth by expanding service portfolios and establishing long-term partnerships with large public institutions like UKSBS.

## Notice

***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** UKSBS is looking for a Telephony Support to Provide support, support updates to the system, support system issues and tickets raised by staff on errors for the Unified Communications Telephony System, thought a partnership supplier. Including staff training around the workings of the IPFX/Call Cabinet system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8f08dac0-fbe6-4b22-af48-1a2333efed5d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Mar 2025 |
| Submission deadline | 21 Feb 2025 |
| Future notice date | Not specified |
| Award date | 3 Feb 2025 |
| Contract period | 3 Mar 2025 - 2 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,589 |
| Lots value | Not specified |
| Awards value | £30,589 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Mar 2025 at 13:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8f08dac0-fbe6-4b22-af48-1a2333efed5d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8f08dac0-fbe6-4b22-af48-1a2333efed5d
  26th March 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/896e6a1e-8cd9-4e34-8cd7-16ac13af67c9

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e628d16-e4a7-4b9f-8d73-bfed9edc466b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7e628d16-e4a7-4b9f-8d73-bfed9edc466b.json.