---
title: "ServiceNow"
ocid: "ocds-b5fd17-7e96fccf-5772-41df-a706-b2243009fbb2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e96fccf-5772-41df-a706-b2243009fbb2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7e96fccf-5772-41df-a706-b2243009fbb2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7e96fccf-5772-41df-a706-b2243009fbb2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HS2"
published: "2024-09-30"
---

# ServiceNow

Buyer: HS2  
Current stage: Award  
OCID: ocds-b5fd17-7e96fccf-5772-41df-a706-b2243009fbb2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e96fccf-5772-41df-a706-b2243009fbb2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7e96fccf-5772-41df-a706-b2243009fbb2.json)

## Summary

The public procurement process led by HS2 involves the "Managed Service of the ServiceNow Platform" and the "Development Service of the ServiceNow Platform". Classified under Information Systems and Servers, the tender was managed through a selective procurement method, specifically a call-off from a framework agreement. It encompasses broad geographical regions including the United Kingdom, British Overseas Territories, Channel Islands, Europe, Isle of Man, and the rest of the world. The process has progressed to the award stage with the award date on 25th September 2024 and a contract period starting on 2nd October 2024 and concluding on 1st October 2025. Noteworthy is the absence of specific suitability considerations for SMEs and VCSEs.

This tender presents a significant growth opportunity for businesses within the information systems sector, particularly those with expertise in managed services and platform development. The contract, awarded to UP3 Services Limited, a large-scale enterprise, highlights the potential market for companies that can deliver comprehensive IT services. Organisations familiar with framework agreements and capable of managing extensive geographical deployments could find similar opportunities highly beneficial for expanding their service offerings and client base. The structured and selective procurement method ensures that only qualified and experienced vendors are considered, creating a fair competitive environment.

## Notice

Managed Service of the ServiceNow Platform Development Service of the ServiceNow Platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5027c083-00b7-4bf5-8cb4-980b07b2c862 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Sep 2024 |
| Submission deadline | 25 Sep 2024 |
| Future notice date | Not specified |
| Award date | 24 Sep 2024 |
| Contract period | 1 Oct 2024 - 1 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £304,217 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HS2 |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 6GA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UP3 SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48800000 - Information systems and servers

## Release History

- 30 Sep 2024 at 15:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5027c083-00b7-4bf5-8cb4-980b07b2c862

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5027c083-00b7-4bf5-8cb4-980b07b2c862
  30th September 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e96fccf-5772-41df-a706-b2243009fbb2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7e96fccf-5772-41df-a706-b2243009fbb2.json.