---
title: "Ministry of Justice (MoJ) HMCTS CCaaS Contract"
ocid: "ocds-b5fd17-7e97b339-57d3-460b-97e3-7eb2bbc7a4ef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e97b339-57d3-460b-97e3-7eb2bbc7a4ef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7e97b339-57d3-460b-97e3-7eb2bbc7a4ef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7e97b339-57d3-460b-97e3-7eb2bbc7a4ef.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2024-11-18"
---

# Ministry of Justice (MoJ) HMCTS CCaaS Contract

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-7e97b339-57d3-460b-97e3-7eb2bbc7a4ef

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## Summary

The Ministry of Justice has completed the procurement process for the provision of Contact Centre as a Service (CCaaS) for HMCTS. This contract, valued at £6,300,000, falls under the telecommunication services category, specifically covering services excluding telephone and data transmission. The procurement method used was a call-off from a framework agreement, classified as selective. The contract period is set to start on 1 April 2025 and will end on 31 March 2028. The services will be delivered across multiple regions including the British Overseas Territories, Channel Islands, Europe, Isle of Man, the Rest of the World, and the United Kingdom, reflecting a broad geographical scope.

This tender offers significant opportunities for businesses specializing in telecommunication services, especially those capable of providing robust contact centre solutions. SMEs are particularly encouraged to participate, highlighting the Ministry’s commitment to supporting small to medium enterprises. The contract can be beneficial for businesses looking to expand their operational footprint and secure long-term, high-value service agreements within the public sector. 8x8 UK Limited, a company recognized for its expertise in this domain, has been awarded the contract, exemplifying the type of business well-suited for such opportunities.

## Notice

The provision of Contact Centre as a Service (CCaaS) for HMCTS

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8c72fdc0-8d3e-4df9-9f7d-cdc9e43d17e5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2024 |
| Submission deadline | 1 Oct 2024 |
| Future notice date | Not specified |
| Award date | 7 Nov 2024 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,300,000 |
| Lots value | Not specified |
| Awards value | £6,300,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64220000 - Telecommunication services except telephone and data transmission services

## Release History

- 18 Nov 2024 at 12:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8c72fdc0-8d3e-4df9-9f7d-cdc9e43d17e5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8c72fdc0-8d3e-4df9-9f7d-cdc9e43d17e5
  18th November 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cc133427-a0ea-42c1-8dfb-37ea808d438b
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e97b339-57d3-460b-97e3-7eb2bbc7a4ef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7e97b339-57d3-460b-97e3-7eb2bbc7a4ef.json.