---
title: "OOH Call Handling & Telecare Monitoring Service"
ocid: "ocds-b5fd17-7e98f1f2-5744-44bf-9034-f745b805e731"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e98f1f2-5744-44bf-9034-f745b805e731"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7e98f1f2-5744-44bf-9034-f745b805e731.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7e98f1f2-5744-44bf-9034-f745b805e731.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FUTURES HOUSING GROUP"
published: "2021-03-23"
---

# OOH Call Handling & Telecare Monitoring Service

Buyer: FUTURES HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-7e98f1f2-5744-44bf-9034-f745b805e731

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## Summary

The procurement process entails the award of the "OOH Call Handling & Telecare Monitoring Service" tender by Futures Housing Group, based in Ripley, Derby, England. This tender falls under the "Call centre" services category and was completed on 1st July 2020, with a contract value of £384,000. The procurement method utilised was an open procedure, and the contract period extends until 30th June 2023. Although the tender is only relevant to Lots concerning out of hours call handling and telecare services, the opportunity for suppliers was available until the end of the tender period on 8th April 2020.

This contract offers significant opportunities for businesses in the telecare and call management sectors. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, as they may possess the agility and innovation to meet the specific needs of Futures Housing Group. Companies providing similar services or those with experience in the social care and emergency response sectors would be well-suited to compete for any future contracts stemming from this procurement process.

## Notice

Futures Housing Group is looking to appoint a provider to manage our Out of Hours Call Handling & Telecare Response Call Monitoring Service for a period of 3 years with the option to extend for a further 2 years. This Tender has two Lots to consider as described below:Lot 1 Work Stream OOH & Call Monitoring ServiceLot 2 Work Stream Warden Call Monitoring Service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b9d010a4-76d1-4064-8a47-805515848558 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Mar 2021 |
| Submission deadline | 8 Apr 2020 |
| Future notice date | Not specified |
| Award date | 30 Jun 2020 |
| Contract period | 30 Jun 2020 - 30 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £384,000 |
| Lots value | Not specified |
| Awards value | £384,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FUTURES HOUSING GROUP |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE5 3SW |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF13 South and West Derbyshire |
| Local authority | Amber Valley |
| Electoral ward | Crich & South Wingfield |
| Westminster constituency | Amber Valley |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | APPELLO CARELINE; ASTRALINE (JOHNNIE JOHNSON HOUSING TRUST |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 23 Mar 2021 at 12:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b9d010a4-76d1-4064-8a47-805515848558

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b9d010a4-76d1-4064-8a47-805515848558
  23rd March 2021 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=SEP160374
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.procuringourfutures.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7e98f1f2-5744-44bf-9034-f745b805e731. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7e98f1f2-5744-44bf-9034-f745b805e731.json.