---
title: "Telephony Maintenance and Support Renewal - Mitel"
ocid: "ocds-b5fd17-7ea6246a-8243-42cf-b2cc-948ddf6f9215"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ea6246a-8243-42cf-b2cc-948ddf6f9215"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7ea6246a-8243-42cf-b2cc-948ddf6f9215.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7ea6246a-8243-42cf-b2cc-948ddf6f9215.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "The Christie NHS Foundation Trust"
published: "2026-10-01"
---

# Telephony Maintenance and Support Renewal - Mitel

Buyer: The Christie NHS Foundation Trust  
Current stage: Award  
OCID: ocds-b5fd17-7ea6246a-8243-42cf-b2cc-948ddf6f9215

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ea6246a-8243-42cf-b2cc-948ddf6f9215)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7ea6246a-8243-42cf-b2cc-948ddf6f9215.json)

## Summary

The Christie NHS Foundation Trust procured a 12-month extension to maintenance and support for its existing on-premises Mitel telephone system. The work covers maintaining and supporting the Trust’s installed telephony equipment, rather than supplying a new system. The buyer is based on Wilmslow Road in Manchester, and the service relates to the Trust’s existing system there. This is a specialist telecommunications maintenance service for an NHS organisation, suited to providers able to support Mitel telephony infrastructure. The requirement is focused on continuity of service for equipment already in use, rather than a wider communications transformation or a general IT support contract.

The procurement is complete and was awarded to NG Bailey IT Services Limited on 22 August 2026. The award value is £73,721.39. The 12-month contract period runs from 24 August 2026 to 23 August 2027. The Trust used a selective process through a call-off from a framework agreement. The original submission deadline was 20 August 2026 at 12:00. The requirement was treated as a single service and the opportunity was not identified as suitable for small and medium-sized enterprises or voluntary, community and social enterprises. The awarded supplier is responsible for maintaining and supporting the Trust’s existing on-premises Mitel telephony system during the extension period.

The award demonstrates demand from The Christie NHS Foundation Trust for continued support of its installed Mitel telephony estate, at a scale suited to a focused maintenance and support service rather than a major system replacement. A credible competitor for this requirement would need practical expertise maintaining Mitel on-premises telephony, the capacity to provide reliable ongoing support, and experience sustaining an operational communications system in a healthcare organisation. The buyer used a framework call-off route, so suppliers seeking comparable work would need access to an appropriate framework and the ability to compete through its call-off process. The work is narrowly centred on the Trust’s existing telephony platform; capabilities in unrelated IT services would not by themselves demonstrate a fit.

## Notice

12-month extension with NG Bailey IT Services Limited for the maintenance and support of the Trust's existing on-premise Mitel telephony system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0fdab80e-07cf-4beb-bd1a-8bd3a7f7cacc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Aug 2026 |
| Contract period | 24 Aug 2026 - 23 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £73,721 |
| Lots value | Not specified |
| Awards value | £73,721 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | The Christie NHS Foundation Trust |
| Locality | MANCHESTER |
| Postcode area | Manchester |
| Postcode | M20 4BX |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Withington |
| Westminster constituency | Manchester Withington |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NG BAILEY IT SERVICES LIMITED |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50334100 - Repair and maintenance services of line telephony equipment

## Release History

- 1 Oct 2026 at 15:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0fdab80e-07cf-4beb-bd1a-8bd3a7f7cacc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0fdab80e-07cf-4beb-bd1a-8bd3a7f7cacc
  1st October 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ea6246a-8243-42cf-b2cc-948ddf6f9215. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7ea6246a-8243-42cf-b2cc-948ddf6f9215.json.