---
title: "Customer Relationship Programme"
ocid: "ocds-b5fd17-7ebd6adb-7cd2-45af-a30a-7a4f75ca2feb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ebd6adb-7cd2-45af-a30a-7a4f75ca2feb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7ebd6adb-7cd2-45af-a30a-7a4f75ca2feb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7ebd6adb-7cd2-45af-a30a-7a4f75ca2feb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FUTURES HOUSING GROUP"
published: "2019-07-16"
---

# Customer Relationship Programme

Buyer: FUTURES HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-7ebd6adb-7cd2-45af-a30a-7a4f75ca2feb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ebd6adb-7cd2-45af-a30a-7a4f75ca2feb)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7ebd6adb-7cd2-45af-a30a-7a4f75ca2feb.json)

## Summary

The Futures Housing Group, located in Derby, is undertaking a procurement process titled "Customer Relationship Programme," aimed at enhancing its customer feedback initiatives. The project falls within the industry category of customer survey services and involves an open procurement method, with the contract value set at £198,000. The procurement stage has already reached the award status, with the contract awarded on 16th July 2019, and the contract period is effective from 16th July 2019 to 15th July 2022. Interested parties were required to submit their proposals by 1st January 2019, marking the end of the tender period.

This procurement opportunity presents significant potential for businesses specialising in customer feedback and research services. Organisations with experience in managing customer satisfaction programmes, particularly those looking to establish long-term partnerships, would be well-positioned to compete for similar contracts. Small and medium-sized enterprises (SMEs) are encouraged to engage, given that this contract is suitable for their participation, allowing them to leverage their expertise in delivering comprehensive feedback mechanisms to large organisations such as Futures Housing Group.

## Notice

Futures Housing Group Ltd is looking to outsource and expand its customer feedback programme, and is looking for a research agency with prior experience and qualified expertise in running this on-going customer satisfaction programme. The programme needs to accurately represent the customer voice within Futures Housing, which can stand up to scrutiny from auditors and regulators. The research agency needs to be able to develop a partnership with the Group that will eventually support the training and transitioning from a completely outsourced function to sharing the function with an in-house team in the longer term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/09ed24ab-5a03-4baf-8598-382d4d1c5edd |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jul 2019 |
| Submission deadline | 1 Jan 2019 |
| Future notice date | Not specified |
| Award date | 15 Jul 2019 |
| Contract period | 15 Jul 2019 - 15 Jul 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £198,000 |
| Lots value | Not specified |
| Awards value | £170,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FUTURES HOUSING GROUP |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE5 3RE |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF13 South and West Derbyshire |
| Local authority | Amber Valley |
| Electoral ward | Crich & South Wingfield |
| Westminster constituency | Amber Valley |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WATERMELON RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services

## Release History

- 16 Jul 2019 at 16:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/09ed24ab-5a03-4baf-8598-382d4d1c5edd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/09ed24ab-5a03-4baf-8598-382d4d1c5edd
  16th July 2019 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUL157688
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.procuringourfutures.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ebd6adb-7cd2-45af-a30a-7a4f75ca2feb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7ebd6adb-7cd2-45af-a30a-7a4f75ca2feb.json.