--- title: "Regulatory Tenant Satisfaction Measure Surveying and Service Area Transactional Surveys" ocid: "ocds-b5fd17-7ec1c483-04ca-4b9b-b75e-5168163e5ad7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ec1c483-04ca-4b9b-b75e-5168163e5ad7" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7ec1c483-04ca-4b9b-b75e-5168163e5ad7.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-7ec1c483-04ca-4b9b-b75e-5168163e5ad7.json" source: "Contracts Finder" current_stage: "Tender" buyer: "WEST NORTHAMPTONSHIRE COUNCIL" published: "2023-07-07" --- # Regulatory Tenant Satisfaction Measure Surveying and Service Area Transactional Surveys Buyer: WEST NORTHAMPTONSHIRE COUNCIL Current stage: Tender OCID: ocds-b5fd17-7ec1c483-04ca-4b9b-b75e-5168163e5ad7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ec1c483-04ca-4b9b-b75e-5168163e5ad7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7ec1c483-04ca-4b9b-b75e-5168163e5ad7.json) ## Summary The West Northamptonshire Council has initiated a tender for the project titled "Regulatory Tenant Satisfaction Measure Surveying and Service Area Transactional Surveys" in the works category. The tender involves surveying services with a focus on tenant satisfaction measures and service improvement. The procurement method is an open procedure above the threshold. The tender period ends on 2nd August 2023, with the contract period scheduled from 11th August 2023 to 10th August 2028, providing an opportunity for businesses to participate. This tender by the West Northamptonshire Council presents an opportunity for businesses specializing in surveying services to engage in a project aimed at enhancing tenant satisfaction and service quality assessments. Small and medium-sized enterprises (SMEs) are well-suited to compete in this procurement process. Being actively involved in this tender can lead to business growth through establishing partnerships with the council and contributing towards improving public service offerings in the region. ## Notice Part 1- Tenant Satisfaction Measures Survey- Aims and Objectives The Survey Company will be required to carry out tenant satisfaction surveys that meet the Regulator of Social Housing Tenant Satisfaction full technical specification requirements as published on the Gov.Uk website-www.gov.uk/government/publications/tenant-satisfaction-measures-standard The overall aim of the survey is to produce results which are compliant with the RSH TSM technical requirements and to provide NPH with information that: o Identifies what is important to our tenants in the service that they receive from us; o Measures levels of satisfaction with the aspects of our service that tenants have told us are important; o Provides research findings that are actionable to deliver improvements; and o Benchmarks customer satisfaction Survey design and questions - Questions- Sample question set ( final set to be agreed with survey Company) with total proposed numbers attached Appendix 22. Please quote based on current proposed set and specify cost for additional open, yes/no and satisfaction level based questions. NPH will work with the survey company to design the survey question set for flow, length and sign off. In addition to the RSH TSM prescribed core question set, we would like the ability to ask additional probing questions. Question focus and wording may be changed between reporting periods, based on survey company guidance, to explore trends of dissatisfaction in more detail. Survey company will be asked to advise on future possible probe areas based on results obtained. Survey method(s) - NPH would like the survey to be delivered by telephone by default but will seek the survey companies' advice on best practice to maximise participation and ensure barriers to access to taking part are removed. Alternative survey methods to accommodate this should be specified/recommended and costed separately if necessary. Survey frequency- The survey company will be required to comply with the RSH technical requirements as detailed above which specify the minimum sample, profile and reporting deadline requirements to be achieved within the reporting year (start April- end March). However, NPH would like the surveys to be carried out evenly throughout the survey year and reporting received quarterly through the year. Year 1, 2023-24 surveys, due to being half way through the year, will need to be completed between the contract start date and end of March 2024. Please state whether you have capacity to deliver in this timescale and how you will ensure the sample is achieved by the deadline. Survey reporting and results- As stated, NPH requires formal quarterly reporting that must include a written analysis report, that includes question results, analysis to include any technical RSH specification requirements in addition to cross breaks for, sex, length of tenure, receipt of Housing benefit, self-declared vulnera... Additional information: Please email NPHprocurement@nph.org.uk Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/67676ed3-9283-4564-a05a-f4cdc96e5d47 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Works | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Jul 2023 | | Submission deadline | 2 Aug 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 11 Aug 2023 - 10 Aug 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WEST NORTHAMPTONSHIRE COUNCIL | | Locality | NORTHAMPTONSHIRE | | Post town | Northampton | | Postcode | NN5 5JW | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire | | ITL 3 | TLF24 West Northamptonshire | | Local authority | West Northamptonshire | | Electoral ward | Dallington Spencer | | Westminster constituency | Northampton North | | Delivery location | TLF East Midlands (England) | ## CPV Codes ### Divisions - 71 - Architectural, construction, engineering and inspection services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 71355000 - Surveying services - 79311000 - Survey services - 79311200 - Survey conduction services - 79311210 - Telephone survey services - 79311300 - Survey analysis services - 79342310 - Customer survey services - 79342311 - Customer satisfaction survey ## Release History - 7 Jul 2023 at 08:02 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/67676ed3-9283-4564-a05a-f4cdc96e5d47 - 7 Jul 2023 at 08:02 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/67676ed3-9283-4564-a05a-f4cdc96e5d47 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/67676ed3-9283-4564-a05a-f4cdc96e5d47 7th July 2023 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/wnc/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ec1c483-04ca-4b9b-b75e-5168163e5ad7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7ec1c483-04ca-4b9b-b75e-5168163e5ad7.json.