---
title: "Retail Operations"
ocid: "ocds-b5fd17-7ed7d969-6d72-4048-b8f4-3d43611a4cf3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ed7d969-6d72-4048-b8f4-3d43611a4cf3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7ed7d969-6d72-4048-b8f4-3d43611a4cf3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7ed7d969-6d72-4048-b8f4-3d43611a4cf3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2017-03-27"
---

# Retail Operations

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-b5fd17-7ed7d969-6d72-4048-b8f4-3d43611a4cf3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ed7d969-6d72-4048-b8f4-3d43611a4cf3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7ed7d969-6d72-4048-b8f4-3d43611a4cf3.json)

## Summary

Transport for London has completed the public procurement process for the "Retail Operations" tender, originally valued at £352,460. This tender, classified under auditing services, is part of a restricted procedure. It was initiated to appoint a specialist to assess tenant performance regarding customer-centric delivery and facilities care. The tender period concluded on 8 April 2016, with the contract commencing on 18 April 2016 and running through to 8 April 2019. The services will be provided in London, United Kingdom.

This tender represents an excellent opportunity for businesses involved in auditing and customer service management, particularly those that specialise in retail operations. Businesses that demonstrate expertise in enhancing customer experiences or who have a strong background in facilities management would be well-suited to engage with Transport for London in future procurement opportunities. By participating in such contracts, companies can significantly enhance their service offerings and expand their market reach within public sector collaborations.

## Notice

Commercial Development Team wish to appoint a Retail Operations Management specialist that can asses the output of our tenants, in terms of customer centric delivery and facilities care.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/48f49c63-b63f-4745-8968-bd01b36bae75 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Mar 2017 |
| Submission deadline | 8 Apr 2016 |
| Future notice date | Not specified |
| Award date | 7 Apr 2016 |
| Contract period | 17 Apr 2016 - 8 Apr 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £352,460 |
| Lots value | Not specified |
| Awards value | £352,460 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0TL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ESA MARKET RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79212000 - Auditing services

## Release History

- 27 Mar 2017 at 13:48 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/48f49c63-b63f-4745-8968-bd01b36bae75
- 27 Mar 2017 at 13:48 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/48f49c63-b63f-4745-8968-bd01b36bae75
- 27 Mar 2017 at 13:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/48f49c63-b63f-4745-8968-bd01b36bae75

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/48f49c63-b63f-4745-8968-bd01b36bae75
  27th March 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4cdf886b-5be2-4132-89d7-790afd68339a
  Retail Operations

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7ed7d969-6d72-4048-b8f4-3d43611a4cf3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7ed7d969-6d72-4048-b8f4-3d43611a4cf3.json.