---
title: "Proc558 ICF & ACC L2/L3 support"
ocid: "ocds-b5fd17-7f215a10-9f5c-4d28-9960-0d0b95251992"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7f215a10-9f5c-4d28-9960-0d0b95251992"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7f215a10-9f5c-4d28-9960-0d0b95251992.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7f215a10-9f5c-4d28-9960-0d0b95251992.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2022-02-28"
---

# Proc558 ICF & ACC L2/L3 support

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-7f215a10-9f5c-4d28-9960-0d0b95251992

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7f215a10-9f5c-4d28-9960-0d0b95251992)  
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## Summary

The procurement process titled "Proc558 ICF & ACC L2/L3 support" is led by the Home Office, focusing on IT services including consulting and software development. The contract, which has been awarded to MASTEK (UK) LTD, is based in Croydon, United Kingdom, and is classified under the CPV code 72000000. This tender process was initiated as a selective procurement method, specifically as a call-off from a framework agreement. The contract period commenced on 1st September 2020 and is set to conclude on 31st March 2022. The contract value has been uplifted to £7,259,007, and the original end date was 30th October 2021, prior to its extension.

This tender offers substantial opportunities for businesses that specialise in IT services, particularly those capable of providing Level 3 support and maintenance for complex caseworking applications. Companies with experience in collaboration with government frameworks or those that have previously worked in similar environments would be well-suited to compete. The focus on enhancing the functionality of critical applications highlights the potential for those in the software development and IT consultancy sectors to expand their services within the public sector.

## Notice

For provision of a converged service for delivery, L3 Support & Maintenance to core Caseworking applications/products including Atlas Asylum & Complex Caseworking (ACC), BRP Fulfillment (BRPF) and Shared Service Bus (SSB) and FES API. The work will be conducted in collaboration with Mastek's other work streams, the programme team, including its other suppliers following the direction and priorities provided by the programme. Additional information: This contract has been extended to 31/03/2022. Original End date 30/10/2021.This contract has been uplifted to PS7,259,007.00. Original contract value: PS4,590,000

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/62d23546-8390-44bb-8e84-861a76a29f38 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2022 |
| Submission deadline | 16 Aug 2020 |
| Future notice date | Not specified |
| Award date | 31 Aug 2020 |
| Contract period | 31 Aug 2020 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,259,007 |
| Lots value | Not specified |
| Awards value | £4,590,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 2EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MASTEK (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Feb 2022 at 15:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/62d23546-8390-44bb-8e84-861a76a29f38
- 28 Feb 2022 at 15:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a227e584-2625-4cb6-a9e3-e0a2f99f1293

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/62d23546-8390-44bb-8e84-861a76a29f38
  28th February 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/a227e584-2625-4cb6-a9e3-e0a2f99f1293
  28th February 2022 - Awarded contract notice on Contracts Finder
- https://atamis-8888.cloudforce.com/sfc/p/58000000L5A4/a/4I000001R4es/7OPozxBytqnSHi5OsxuYt53Pg9LeFRy6uCXD9bgsWFU
  Proc558 Caseworking L3 Support Maintenance redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7f215a10-9f5c-4d28-9960-0d0b95251992. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7f215a10-9f5c-4d28-9960-0d0b95251992.json.